frontier_support

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey CMDR,

If you still have trouble accessing the game through Steam, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will help you out.

- Ikaros

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hello! Please ask your friend to send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with them :)

- Support Agent Nova

Hi there!

Sorry to hear there's been an issue! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look!

~ Viking

Hi there!

We should be able to get you going again! Just get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can help!

~ Viking

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear that you are having trouble connecting to our servers.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

I think it's best to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a system dxdiag file following the steps ...

Hi there!

Is it possible you did not reply after we had replied? If we get a response, we will always reply to it. If you want further help, please just reply to our response to you, and we should be able to keep helping.

- CMDR Zenit

Hi there,

This is a feature we had available through our support website, but is currently on hold. We hope to re-open it soon, although we do not have an exact ETA. Some times in Q1 of this year!

- CMDR Zenit

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey CMDR,

You can keep an eye on this article as we will update it once we have further information to share.

- Ikaros

Hi! Just to let you know that this should now be resolved :)

- Support Agent Nova

Hey CMDR,

Our QA team is aware of this issue and we aim to resolve this as soon as possible.

Apologies for the inconvenience caused.

- Ikaros

Hey CMDR,

If there's an integrated GPU present on your system, we do recommend making sure the dedicated AMD 6900XT is being utilized.

To do this:

1. Right-click anywhere on the desktop, and then select Display settings

2. In the right panel, scroll down to look for and click on Graphics settings.

3. Under Choose and app to set preference, select Classic app and click on Browse. Then, browse to the game exe file that you want to force to use a GPU.

4. Once selected, click on the app and then click Options.

5. Under Set graphics preference, select an option based on the AMD 6900XT.

If you need further assistance, please send us a support ticket via: ...

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will investigate.

- Ikaros

Hi there! You'll firstly need to ensure your accounts are linked - https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-

Then, you should just need to use the STEAM LOG IN option on the launcher to access the game. To do this, open up the launcher and select STEAM LOG IN. (You may need to restart the launcher if the button isn't immediately available)

This ensures that the launcher reads your Steam purchases (the standard LOG IN button reads purchases from the Frontier Store only). Doing this should grant you game access :) - Nova