frontier_support

Hi there!

Sorry to hear you've run into an issue, please do submit your findings via https://issues.frontierstore.net/ and our QA team can investigate.
~ Viking

Hi there,

If you're still having issues accessing your ship, please can you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can take a look?

Thank you :-)

~Nebula

Hi there,

I'm sorry to hear you've had difficulty accessing VR outside of Epic Games! If you're able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new), we can double-check what access you've got on the account.

~Nebula

Hi there,

I'm sorry to hear about this - would you be able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so our team can take a closer look?

Thank you in advance!

~Nebula

Hey there.
Not sure what message you're seeing exactly, but do feel free to hit us up with a ticket if you're still having the same issue: https://customersupport.frontier.co.uk/hc/en-us
-Luna

Hey all.

Just for clarity, there's a known bug with remote payment of the impound fee at present (which should be possible as of U15). If you see zero cost, there's a problem : ( The fee can still be paid as expected though either direct from the prison vessel at the shipyard terminal, or when you are present in the same station as the impounded ship (provided a shipyard service is available).
We'll hopefully have the bug resolved soon.
-Luna

Hey CMDR.

Are you running COMODO Antivirus and Internet Security Essentials or any similar security software? If so, can you try with this disabled please.
If there's no change or this doesn't apply, feel free to raise a ticket with us here:
https://customersupport.frontier.co.uk/hc/en-us
-Luna

Hi there! I would wait a few hours before trying again, but if it still doesn't work, get in touch here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll sort this out. :)

-CMDR Zenit

Hi there.

The 'update required' message in Steam would actually indicate that we're not detecting full game access on the account you're signed in with. This is most commonly seen where Steam has been linked to a Frontier account that doesn't have your original key access associated with it.
If you have a ticket in with us already via https://customersupport.frontier.co.uk/hc/en-us, we should get to your request very soon!
-Luna

Hi there,

This certainly doesn't look quite right, and I'm sorry that you're having trouble launching Elite.

If you're able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new), we can look into this with you!

~Nebula

Hi there, I'm sorry to hear you're having issues locating and launching Odyssey!

If you're able to drop us a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new), our team can take a look into this with you.

~Nebula

Hey CMDR,

If you are still having trouble accessing Odyssey, please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey there. We'll be happy to help with this : ) You can reach us here:
https://customersupport.frontier.co.uk/hc/en-us
-Luna

Hey CMDR.
If you can't get this running then feel free to raise a ticket with us:
https://customersupport.frontier.co.uk/hc/en-us
-Luna

Hi there CMDR!

As Anzial commented, you'll only be able to log in directly through the Frontier launcher if your Steam purchase was prior to April 2019, otherwise you would need to be logging in through Steam. If you're still having this issue though, just pop us over a ticket (https://customersupport.frontier.co.uk/hc/en-us/requests/...

Hi there! It is most likely the case that you haven't properly linked your Frontier account to Steam. We have a guide on how to do this here:

https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-

If you still are having issues, please hit the "Submit a Request" button at the bottom of the page! :)

Hey there.
This is still planned, but we ran into an issue with getting it out with U15. Sorry about that : (
-Luna

Hey CMDR.

I can confirm we've received your ticket and we should be able to get back to you soon. o7
-Luna

Good news! o7

Products\FORC-FDEV-DO-38-IN-40 is the actual game folder for Odyssey so it isn't defunct at all, but it also would be recreated when you reinstall. What won't be though is anything in your local App Data, where the game also has a number of files including graphics settings.

You'll want to go here: C:\Users\%username%\AppData\Local\Frontier Developments and can delete the Elite Dangerous folder from this location. Your bindings are here also though (under Elite Dangerous\Options\Bindings) so you'll need to back these up first if you want to keep them.

-Luna