frontier_support

You should be able to use the whole thing in-game! Does it work fully in any other titles? If these issues persist, let us know by sending a ticket and we'll try our best to help:

https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003260740

- CMDR Zenit

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi there! Do submit a ticket via https://customersupport.frontier.co.uk/hc/en-us/articles/5887647117084 and the team can review and assist.

~ Viking

Hi there! Do submit a ticket via https://customersupport.frontier.co.uk/hc/en-us/articles/5887647117084 and the team can review and assist.

~ Viking

Hi there!
Sorry to hear about this.
If you're able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) with your DxDiag attached, we can take a look into this with you :-)

~Nebula

Hey there,

Thank you for popping us over a ticket! This error can pop up for a few reasons, so we'll have a look into this with you on your ticket :-)

~Nebula

Hi there, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :)

- Support Agent Nova

Hi there. We do seem to have had some issues with the store, specifically affecting password resets. Sorry about that!
If you've not already done so, can you make sure you update the ticket you submitted to indicate you've been able to resolve this? Just so we don't end up resetting your password for you again or something!
-Luna

Hi there,

If you're still having this issue, please could you pop us a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new)? We can then look into this with you.

~Nebula

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

You're welcome : )
o7

Hey all.

There were some authentication issues through Steam yesterday that should now be resolved. Sorry about that!

If you ever get prompted to manually sign in when you wouldn't normally, try a restart of your Steam client. Ultimately though, it'll likely be an outage between ourselves and Steam and not something you can brute force. Always avoid drastic actions like reinstalling, and either wait it out or drop us a line in support to find out what's up : )

-Luna

Hey all.

There were some authentication issues through Steam yesterday that should now be resolved. Sorry about that!

If you ever get prompted to manually sign in when you wouldn't normally, try a restart of your Steam client. Ultimately though, it'll likely be an outage between ourselves and Steam and not something you can brute force. Always avoid drastic actions like reinstalling, and either wait it out or drop us a line in support to find out what's up : )

-Luna

Hi there.

For clarity, only licenses granted via Frontier store orders will show up on your account under 'My downloadable products'.

The transfer tool simply adds a license, without the need for an order behind that. So your transferred licenses will not appear here.

You can download the standalone launcher here:

https://hosting.zaonce.net/elite/Client-Installer.exe

If you would prefer to run the game via Steam instead, this FAQ outlines how to claim a partner key for your Steam library:

https://customersupport.frontier.co.uk/h...

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi CMDR!

I'm sorry to hear you're having some difficulty getting in-game.

Just to clarify quickly - there was a galaxy split in November 2022, which is where the terms Legacy vs Live have come from. Legacy mode is game versions 3.8 and prior - Live is Horizons 4.0 (which you're currently playing on) and onwards. There's a post about it here: https://www.elitedangerous.com/news/elite-dangerous-update-14-and-beyond-live-and-legacy-modes, but that's it in a nutshell :-)

Regarding your access issues, are you able to pop us over a ticket (via ...

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look!

- Ikaros

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey there CMDR,

I'm sorry to hear you're having trouble getting in-game.

So we can look into this a little more closely and check exactly what might be stopping you from logging in, could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new)? Please do include your key!

~Nebula...