frontier_support

Hey CMDR,

I'd suggested sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a DxDiag file so that our team can help you out.

Steps to obtain the DxDiag can be found ...

Hello! As long as your Steam and Frontier accounts are linked, you should be presented with the 'STEAM LOG IN' button next to the standard log in button - this is the one you need to press (though you may need to restart the launcher if it's not immediately available).

If you require any further assistance, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us :)

- Support Agent Nova

Hi there!

Please get in touch here:

https://customersupport.frontier.co.uk/hc/en-us

So we can investigate in a bit more detail, and hopefully fix this!

- CMDR Zenit

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey CMDR,

Were you playing in open mode? Have you tried docking in a solo session?

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will investigate.

- Ikaros

Hey CMDR,

If you are using an AMD GPU, please install the latest driver via: https://www.amd.com/en/support

If the above don't apply to you, please send in a support ticket via: ...

Hey CMDR,

This might be related to an on-going investigation but rest assured that we will respond to your ticket as soon as we can!

- Ikaros

Hi there!
Sorry to hear there's been an issue there! Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!
~ Viking

Hi there!

Sorry to hear there's been an issue there! Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there!

Sorry to hear there's been an issue! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a copy of your DxDiag file so that our team can assist further.

Steps to obtain the DxDiag can be found ...

Hi there CMDR,

We're aware there was ongoing issue with certain AMD GPU drivers for AMD RX6000 XT series cards.

We've had a number of players update to the most recent drivers, and experience that this Orange Sidewinder error is now resolved. Please can you update your AMD GPU drivers and then give the game a try again?

If that doesn't help, please submit a ticket to the Customer Support team via ...

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

We can check your game logs and so on, but a short clip or two showing the problem won't hurt : )
-Luna

Hey CMDR.
This definitely sounds odd : ( We'll be happy to take look at your save for you if you put in a support ticket with us here:
https://customersupport.frontier.co.uk/hc/en-us/articles
-Luna

Hi there.
We're aware that this is still ongoing, albeit intermittently, and it's under investigation again. I can't give a definite ETA for a fix, but we hope to have it resolved soon.
-Luna

Hi there.
A 'Mauve Adder' code indicates an issue connecting to the Matchmaking server.
There can be a whole host of underlying causes for this unfortunately.
If you'd like us to troubleshoot for you, please feel free to raise a ticket here:
https://customersupport.frontier.co.uk/hc/en-us/
-Luna