frontier_support

Hi there!
Sorry to hear you've run into an issue! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!
~ Viking

Hi there!

Sorry to hear you've run into an issue! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hey CMDR,

If you visit a different station, do you see any missions?

If no, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear that this is happening.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear about the crashes.

Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a look.

- Ikaros

Hey CMDR,

We'd recommend taking a look at this FAQ here related to instancing following the 4.0 update. Please ensure that you are both in Horizons 4.0 (ED: Horizons on the launcher).

If the issue persists, please send us a support ticket via: ...

Hey CMDR,

We'd recommend keeping an eye out on this page here as we will update it once we have more information to announce.

- Ikaros

Hi there,

QA are aware of this issue and are looking into this as a priority. Thank you for letting us know.

- CMDR Zenit

Hey CMDR,

Feel free to send in a support ticket via https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will take a look on our system.

- Ikaros

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a copy of your system dxdiag file so that our team can take a look.

Steps to obtain the dxdiag can be found ...

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

After clicking upgrade, could you leave the launcher for about 30 minutes? Does it progress any further?

If not, I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a look.

- Ikaros

Hi there,

I'm sorry to hear you've run into an issue! Please get in touch via https://issues.frontierstore.net/ and the team can take a look!

~ Viking

Hey CMDR,

Our QA team has been made aware of this issue and the matter is currently being looked at.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

Sorry to hear about the crashes.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear that you are having trouble with game access.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Our QA team is currently investigating an issue whereby the amount showing is greater than the actual payments received once claimed.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

This issue is currently being looked at by the QA team and we are hopeful to have a fix soon.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that the team can investigate further.

In the meantime, if you are prompted to send in crash reports, please be sure to click on 'submit' button to do so.

- Ikaros