frontier_support

Hey CMDR,

Sorry to hear about the crashes.

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will investigate. - Ikaros

Hey CMDR,

I've passed this onto our QA team for further investigation.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

I'd recommend leaving the update running on the frontier launcher for a little bit longer as it may take some time to process. If there's still no change, send us a support ticket via https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will assist further.

- Ikaros

Hey CMDR,

This should've been a temporary issue. If you are still affected by it, please send in a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will assist further.

- Ikaros

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

This is a known issue that's currently being looked at by our QA team. Apologies for any inconvenience caused in the meantime.

- Ikaros

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey there CMDR, if you're crashing in Elite Dangerous, we recommend making a ticket with our support system here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll be happy to help as soon as we can!

-JUICE

If you've claimed a partner key for Horizons from your newly transferred account and redeemed that to the Steam account that you want to play from, then that should have direct game access now.
If you can't get this to show up, please feel free to put in a support ticket here, and we'll be happy to take a closer look : )
-Luna

Hi there.
As you already own a base game license through us directly, you can use this to generate a partner key to add the game to Steam, and then you can buy Odyssey there and just run the game through Steam entirely : )
See here for how to claim a partner key.
If you run into any issues at all, then feel free to put in a support ticket here.
-Luna.

Hey CMDR,

I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and if possible, provide us with some screenshots or a video footage so that the team can investigate.

- Ikaros

Hey CMDR,

You can reach our dedicated bug reporting space via: https://issues.frontierstore.net/ .

In your report, we'd recommend adding a few screenshots as it helps with our investigation.

- Ikaros

Hey CMDR,

If you require further assistance, please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a copy of your system DxDiag file so that our team can take a look.

Steps to retrieve the Dxdiag file can be found ...

Hey CMDR,

If I'm not mistaken, Halloween drops were given by watching live streams from participating Twitch streamers. However, Official ED twitch drops (Vibrant purple, name plates etc) are only given by watching the live stream on the official channel (i.e. Frameshift Live #20).

If you need additional assistance, please feel free to get in touch via ...

Hey CMDR,

Sorry to see that you are stuck on this screen.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hi there! It sounds like you firstly need to link your Frontier and Steam accounts together - https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-

After this, you'll need to use the STEAM LOG IN option on the launcher to access Odyssey. To do this, open up the launcher and select Options, then Log Out, then STEAM LOG IN. (You may need to restart the launcher if the button isn't immediately available)

This ensures that the launcher reads your Steam purchases (the standard LOG IN button reads purchases from the Frontier Store only). Doing this should grant you ga...

Great, we're happy to hear that! :)

- Support Zenit

Hey there CMDR,

If you're unable to launch the game at this point, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can investigate.

- Apollo

Hey there CMDR, it sounds like you've run into a bug so I'd recommend posting on the Issue Tracker via https://issues.frontierstore.net/ so our QA team can investigate.

- Apollo

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra