frontier_support

Hey CMDR,

We'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and provide us with some screenshots so that the team can take a look.

- Ikaros

Hey CMDR,

Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a Dxdiag file so that our team can take a look.

- Ikaros

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hello! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hey CMDR,

From the in-game main menu, please head to "options" -> "Network settings" and make sure the correct network adapter is selected, if you're using a VPN or software such as Hamachi, or your PC have multiple network adapters installed, this can default incorrectly.

After changing to the correct network adapter, you'll need to restart the game before attempting to play again.

-Ikaros

Hey CMDR,

If you unlink your frontier account from the current steam account and then relink to your brother's steam account, you will have all your progress as they are bound to the frontier account.

If you require further assistance, please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/e...

Hi there,

Sorry to hear you're having trouble with the game. Please do reach out via https://customersupport.frontier.co.uk/hc/en-us and the team can assist.

~ Viking

Hey CMDR,

In order for the launcher to pick up your Odyssey access, your Frontier account needs to be linked to your Steam account following the steps here.

Once that's done, make sure that you use the "Steam log in" button to access the game.

- Ikaros

Hello CMDR, contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll have a look at things for you.

- Vostok

Hi there! If you purchased the game through Steam, you should just need to use the STEAM LOG IN button to access the game (but you may need to restart the launcher to see this button).

If you have any issues with this, you can send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you :)

- Support Agent Nova

Hey CMDR,

Game files will be downloaded to temp folder in C drive and there isn't a way to change it as far as I know. After the installation, temp files will be removed.

- Ikaros

Hey CMDR,

I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a look.

- Ikaros

Hey CMDR,

Sorry to hear about this issue.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hello! The “Can’t connect to Frontier servers” error message is almost always the result of common networking problems you’ve likely encountered before: a weak or intermittent WIFI signal, the wrong network adapter being utilised, or a router that needs restarting.

Please do try:

• Using a wired connection

• Opening the Network menu from the main menu Options, selecting the Network Adapter box and ensuring the correct network adapter is being used (important if you have multiple adapters or use a VPN)

• Restarting your router

-Support Agent Nova

Hello CMDR, you can use the Galaxy map filters to easily find an Interstellar Factors. If you believe that the fine is a funky one then you can contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new to look into it.

- Vostok

Hi there!

I'm sorry to hear you've run into an issue there! Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can review.

~ Viking

Hi there!

I'm sorry to hear you've run into an issue there! Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can review.

~ Viking

Hi there!
Sorry to see there's been an issue! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look!
~ Viking

Hi there!

Sorry to hear you're having trouble with your bindings! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look!

~ Viking

Hello CMDR, please drop us a ticket at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll take a look at this for you.

- Vostok