Hi there, it sounds like there's an access issue here which might be caused by another Frontier account. Please contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new, providing as many details as you can and we'll take a look over this.
- Vostok
Hi there! You'll need to ensure that your Frontier and Steam accounts are linked together. After this, you should just need to use the STEAM LOG IN button on the launcher to access Odyssey.
If you have any issues with this, you can send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can assist further :)
- Support Agent Nova
Hello CMDR, head to the in game network options and make sure that the correct Network Adapter is selected :)
- Vostok
Hey CMDR,
Based on our investigation, this issue is affecting only RX 6000 series GPUs and as you are on the RX 480, it might be a completely different cause.
Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will assist further.
- Ikaros
Hi there!
Sorry to hear there's trouble in-game! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!
~ Viking
Hey CMDR,
If you are still having trouble with wing invite, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.
- Ikaros
Hello CMDR, we haven't heard of this from others as far as I know. Please post on our Issue Tracker about this and we'll go from there. https://issues.frontierstore.net/
- Vostok
Hey CMDR,
Your friend's destination frontier account will need to be linked to his Steam account if he wishes to access the newly transferred commander through Steam.
Rest assured, we will assist through the support ticket as soon as we can.
- Ikaros
Hi there,
Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.
-Umbra
Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Hi there! If you purchased the game through Steam, you'll need to ensure that your Steam and Frontier accounts are linked, and you'll need to use the STEAM LOG IN option on the launcher.
To do this, open up the launcher and select Options, then Log Out, then STEAM LOG IN. (You may need to restart the launcher if the button isn't immediately available)
This ensures that the launcher reads your Steam purchases (the standard LOG IN button reads purchases from the Frontier Store only). Doing this should grant you game access but if you continue to have issues with this, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'll assist further :)
- Support Agent Nova
Hi there! We wouldn't have closed a ticket without responding so I'm not too sure what may have happened there! You should be able to reopen the ticket by responding to the automated email you'd have received when you submitted it, or you can open a new one via https://customersupport.frontier.co.uk/hc/en-us.
We can then take a look into the issue with you :)
- Support Agent Nova
Hi there! Are you playing through Steam, and did you purchase the game through Steam? It sounds like you may need to use the STEAM LOG IN button on the launcher to access the game, since it's not detecting game access.
If you continue to have issues with this, it may be worth sending us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can take a look with you :)
- Support Agent Nova
Can you explain why you can answer a reddit post same day but I put a ticket in and it's been 3 days with no response... what is the point of posting here hours after I made the post only to tell me to go to put a ticket in that you guys don't respond to.
Hi there! We check our social channels daily as there are some issues and queries that we can answer immediately. For players and issues that we think may require some further investigation in the form of one-on-one support, we request that a ticket is sent in.
We are very busy at the moment and while it is taking us longer that usual to respond to tickets, we do answer every single one and will be in touch with you as soon as possible :)
- Support Agent Nova
I've been waiting 5 days without a single reply from customer support lol
If you're in the queue that's all we can ask. We're working on it as things are very busy currently! We're sorry for the wait.
- CMDR Zenit
Oh hi Nova, I believe you responded to me on Twitter a few days ago. Okay, Ill submit another ticket soon after I get off work. Sorry for being a little impatient, I’m just eager to get into the stars with everyone else
All we can ask is for your patience. We're working on it as things are very busy!
- CMDR Zenit
Hi there! Please do send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
We do respond to tickets at weekends but we are a little busier than usual currently, so it may take a bit longer for us to respond. Rest assured we'll be in touch as soon as possible though!
- Support Agent Nova
Hi there! The portal shouldn't be down, so I recommend sending us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
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