frontier_support

Hi there,

Sorry to hear you've run into an issue! If you get in touch via https://customersupport.frontier.co.uk/hc/en-us the team can take a look.

~ Viking

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there,

Please get in touch with our support team via: https://customersupport.frontier.co.uk/hc/en-us and the team can take a look at any issues you may be facing.

~ Viking

Hi there,

Please get in touch with our support team via: https://customersupport.frontier.co.uk/hc/en-us and the team can take a look at any issues you may be facing.

~ Viking

Hi everyone!
Thank you so much for your patience while we looked into this, and for providing us with additional info in your tickets.
We experienced a brief connectivity issue resulting in the 'Scarlet Krait' error for a number of players, but this should now be resolved.
If you're able to do so, please relaunch your game!

If you're still having issues though, please do get in contact again via ...

Hi there! We're aware that several players are experiencing the Scarlet Krait error and are investigating this currently. We hope to have this resolved as soon as possible.

We appreciate your understanding and patience with this :) - Support Agent Nova

Thank you very much!
~Nebula

Hi there!
I'm sorry to hear you've run into an issue there.
Could you all pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new ) if you're able to? Just so we can take a closer look into this!
~Nebula

Hey CMDR,

If you haven't already, please send us a support ticket via https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Ikaros

Hi there, I'm sorry to hear about this!
Please could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can take a look into this with you?
Thank you!
~Nebula

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey CMDR,

Just letting you know that we have this issue logged on our system and it is still active. We unfortunately cannot offer a definitive ETA on the fix. I do apologise!

I will however, notify our QA team once again that more reports have been received to hopefully speed things up.

- Ikaros

Hey CMDR,

Just to be clear, the free license is added to your account granting you access to standalone ED.

If you want to play through Steam, you can claim a free Steam partner key for the base game from https://www.frontierstore.net/frontier_partnerkeys/

If you then wish to play Odyssey through Steam, you simply need to purchase Odyssey through the Steam store.

- Ikaros

Hi there,
I'm sorry to hear about these visual issues you're experiencing.
Please could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new ) so we can take a look into this with you?
Thank you!
~Nebula

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey CMDR,

Please send us a support ticket through https://formcrafts.com/a/ed-mainmenu

We'll take a look at your account and help you out!

- Ikaros