frontier_support

frontier_support



17 Aug

Comment

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra


16 Aug

Comment

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra


14 Aug

Comment

Hi there.

We've seen a few cases of this and are looking into the cause. Would you be able to raise a support ticket with us here please: https://customersupport.frontier.co.uk/hc/en-us
-Luna


13 Aug

Comment

Originally posted by JimmyTheBones

Hi there, is there any update on this? I'm stuck too. Have allied with Sirius Corp, have level 5 with Martuuk, no Sirius invite missions are being dropped.

Hey there CMDR!

Please get in touch with us here:

https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=1900000217254

And we'll see what we can do to sort this out ASAP. :)

- CMDR Zenit


11 Aug

Comment

Hey CMDR,

Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros


10 Aug

Comment

Hey CMDR,

We are currently looking into an issue that is preventing Alioth permit acquisition mission from spawning.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will help you out!

- Ikaros


08 Aug

Comment

Hi! This is an issue that we're aware of and are currently investigating. While we can't say when this may be resolved, please rest assured that we're looking into it :) - Support Agent Nova


07 Aug

Comment

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra


05 Aug

Comment

Hey CMDR,

Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros


04 Aug

Comment

Hi! We're aware of this issue and are currently investigating, thank you for your patience :) - Support Agent Nova


03 Aug

Comment

Hi there!
Please could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can look into this with you?
Thank you!
~Nebula

Comment

Hi there,
I'm sorry to hear about this!
Please could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can look into this with you?
~Nebula


01 Aug

Comment

Originally posted by ArkitekZero

Hey, sorry to resurrect the thread, but I just encountered this error.

I was incarcerated at the Sepulchre. I saw that my ship was impounded, and I was given the option to free it for 0 credits. Although my 'payment' was accepted, nothing changed, and when I accessed the terminal again it again stated that my ship was impounded. (I tried this a few times, to no avail.) I thought I'd try to get a different ship, but I wasn't given the option to select another.

I hired a shuttle to try and get to my ship by another means. When I checked the galaxy map, it said that my ship was on the planet where I died. So I went to the settlement I died at.

On arrival, I went to where my ship had been parked. By this point I knew something was wrong so it didn't seem like a big deal that it wasn't there. When the shuttle left, however, I noticed that I could recall my ship, so I did. When it landed, I tried to board, and the game crashed.

Now I'm unable to board it ...

Read more

Have been seeing a few cases where the ship is left floating about in the system rather than getting ported to the detention vessel, and that's what this sounds like.
You'll need to raise a support ticket with us so we can move the ship to a dock. Sorry about that!
https://customersupport.frontier.co.uk/hc/en-us
-Luna


30 Jul

Comment

Hi there, I'm sorry to hear about this!
Please could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can look into this with you?
Thank you!
~Nebula

Comment

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you.

- Support Agent Nova


28 Jul

Comment

Originally posted by Hawleo

I fixed it.

Go to the elite dangerous folder in your steam library and run EDLaunch.exe, sign in there, let it load up completely then close it and run elite dangerous on steam and it'll prompt to login on your account, press and you're set.

Appreciate the update. Will need to look into this behaviour it seems as that's certainly not expected.
-Luna


27 Jul

Comment

Hey CMDR,

I'd suggest sending us a support ticket through https://customersupport.frontier.co.uk/hc/en-us/requests/new our team will be able to help.

- Ikaros

Comment

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra


26 Jul

Comment

Hi there,
If you're able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new), the team will go look into this with you.
~Nebula