frontier_support

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there,

We answer all tickets in order that they are received and we don't have any that far back awaiting a response. It looks like it may not have been received. Please submit another ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details an...

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hey CMDR,

After selecting the VPN as your network adapter, please be sure to select "Apply" followed by "Ok" to save your settings. We'd also recommend having VPN connected before launching the game.

- Ikaros

Hey CMDR,

We are currently investigating an issue related to permit acquisition missions.

If you've reached "Allied" status with Sirius Corporation, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will assist further.

- Ikaros

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there!

If you're still having issues getting in-game after following the instructions below, please do pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can look into this with you.

~Nebula

Hi there. Most common cause for this is an unconfirmed registered email on the account, but it can sometimes also be a caching issue. If you have a ticket in, we should get back to you soon on it.

-Luna

Hi there. You can claim a partner key to add the base game to Steam alongside your new DLC. Instructions here: https://customersupport.frontier.co.uk/hc/en-us/articles/360011813740

After you're linked and all installed through Steam, you should have access to everything there : )

-Luna

Hey CMDR.

You don't have to buy the Odyssey DLC if you don't want it, bearing in mind that it does not have full VR support. This will just be a matter of personal choice. If you do want the DLC, you can buy direct from the Frontier store to continue to access the game standalone, or buy from Steam if you intend to keep playing there (this copy will then only ever be accessible through Steam).

You'll want to be playing the Live version of Horizons though (4.0) unless you don't mind staying on the Legacy version which is now entirely separate, and no longer receiving any gameplay updates. Do just be aware that any progress you make here will not be mirrored on the Live version, so if you decide to switch at any point you'll be starting from scratch again.

You don't have to use SteamVR to play in VR. You can run the game entirely standalone and utilise your Oculus (or other relevant) software.

-Luna

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there! While it's possible to run Odyssey on Linux through Steam, Linux isn't officially supported so issues may occur unfortunately :(

- Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi! We've put out a fix for this issue (https://forums.frontier.co.uk/threads/turning-in-a-mission-causes-a-ctd.619385/page-2_) so please do retest and let us know if any issues persist :) - Support Agent Nova

Hi all.

You should now start to see the mission boards being populated again.

-Luna

Hey Commanders.

We're looking into the mission server issues right now and will hopefully have something back on the board soon.

-Luna

Hey all.

We're aware of this crash and are looking into it at present.
Sincere apologies for the inconvenience caused in the meantime.
-Luna

Hi there.

We've had numerous reports of the game crashing at shader prep since maintenance this morning, and the development team are currently looking into it. There's unfortunately not much else I can tell you at this stage, but we'll hopefully figure out what's behind this soon.
-Luna.