frontier_support

Hi there! Please send us a ticket via https://formcrafts.com/a/ed-mainmenu so we can look into this with you :) - Support Agent Nova

Hey CMDR,

You can send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and provide us with some screenshots. We'll investigate!

- Ikaros

Hey CMDR,

This can sometimes happen if there's a temporary service fault.

If you still need help, please send us a suppor ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Ikaros

Hey CMDR,

Our QA team has been notified of the issue and it's currently under active investigation.

Apologies for the inconvenience caused.

- Ikaros

Hi there,

There can be a number of reasons this message can appear, as the launcher is ultimately for some reason not detecting your access to the game. Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-U...

Hey CMDR,

Just letting you know that the mission board issue is currently under investigation and we hope to resolve it soon! If you haven't already, please do contribute to the issue tracker report linked by matttj2.

- Ikaros

Hey CMDR,

Just to add to another user's comment, you can claim a Steam partner key from https://www.frontierstore.net/frontier_partnerkeys/. This will allow you to redeem ED on Steam which will give you the "launch with steam vr" option.

- Ikaros

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hey CMDR,

I've notified our QA team. We'll look into it!

- Ikaros

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will investigate.

- Ikaros

Hi there,

I'm sorry to hear about this.

If you're still experiencing issues with your bindings, please do get in touch (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) and we can look into this with you!

~Nebula

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :) - Support Agent Nova

Hey CMDR,

There might be an issue with your launcher.

Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will assist.

- Ikaros

Perfect, thank you o7!

We'll be in touch shortly :-)

~Nebula

Hi there!

I'm sorry to hear about this. Please could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can look into this with you?

Thank you :-)

~Nebula

Hi there CMDR,

Unfortunately there can be a number of causes for this - I do apologise. I've seen that we've received a ticket from you, so we'll be in touch shortly via email with some further steps :-)

~Nebula

Hey CMDR,

We can certainly take a look to see what the issue is.

Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Ikaros

Hey CMDR,

Console transfer is currently live, please visit https://user.frontierstore.net/user/transfer/login-origin

- Ikaros

Hi there.

If you raise a support request with us, we'll be happy to troubleshoot this with you:
https://customersupport.frontier.co.uk/hc/en-us

-Luna