[2021] Reaper bracers bug

Hello @lstace7478 and thank you for contacting Ubisoft Support!

I am sorry to hear you did not get the Reaper Bracers that are granted for free.

First of all, could you please make sure that you've installed the latest 14th of December game update?
In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.
I would also kindly ask you to provide us with the images of the infamy level and the resources you have in your inventory.
Would you also be able to send us a video of this issue, please? It will help us get a better understanding of your issue in order to facilitate further investigation.

I look forward to hearing back from you.

@lstace7478 You can post the screenshots and video clips here on this thread if you'd like! Or, you can open a ticket with us on either our Support site, or by posting on Twitter and tagging us! I do recommend uploading those clips to YouTube as unlisted videos. That will be the easiest way for us to view those videos. Thank you so much!

@lstace7478 Thanks so much for providing the requested materials! I've sent this up to the development team for further investigation. Please keep an eye on this forum for updates!

Hey @MoonrakerB, thanks for getting through to us, welcome to forums and sorry to hear you are affected by this issue as well.

So that we could forward your information over to our team and in order to assist the on-going review, could I possibly ask you to upload your save file where you have issue present to cloud? To do this, just simply follow steps outlined here. This will allow our team to access it and will be extremely beneficial record to have for reproduction purposes.

Looking forward to hearing from you!

@moonrakerb Thank you for uploading the game save. I have forwarded this file to the relevant team who are investigating this issue. Stay tuned to this thread and the News and Announcements page for future announcements .

Hey there @matheus-grilo, I'm sorry to hear that you have also been affected by this problem. I have gone ahead and forwarded the additional information you have shared over to our development team so that it can assist them with their investigation.

Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out. 

Hi @moonrakerb - we haven't got any updates from the team yet, sorry!

The issue is still being investigated. Once we have more info regarding this, we'll make sure to post it on forums!