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My game CRASHED MULTIPLE TIMES after updating the game to PATCH 1.5.0
My game CRASHED MULTIPLE TIMES after updating the game to PATCH 1.5.0
Hey @jacobfrye_idc
I'm sorry to hear your game is crashing since the update. Do you get any specific error messages / codes? If so, please can you let us know what they are?
Can you also let us know when the game is crashing?
@JacobFrye_IDC I recommend the steps in our PC troubleshooting guide. This comprehensive article will help resolve crashing issues.
@Shisshh_97 Please post the PC hardware specs so I can better assist with the issue:
@gbaltov Hi there! I am sorry to hear you are also experiencing these crashes since our latest title update.
I would first advise going through the steps in our PC Troubleshooting guide to see if they help with this. Please make sure you are also verifying your game files.
Another thing of note would be to make sure that your game and launcher(s) are on the same drive, preferably the hard drive.
If after this troubleshooting is exhausted, you're still experiencing these crashes, can you please let me know the specific error message you're getting, as well as your PC specs?
Hello there everyone.
Sorry to hear that some players are experiencing crashes after updating their games. Thanks for following the troubleshooting given so far.
There may be an underlying issue we're unable to diagnose without checking some system files. Would any affected players please create a support case and attach your generated system files so that we can take a closer look for you? Please, could you also include any troubleshooting steps you've followed so far when creating the ticket?
If any players require any assistance creating this support case, please let us know, and we'd be happy to create this for you.
Many thanks.
Hello @PBube2013 and sorry to hear about the crashes to desktop and freezes.
Could you please confirm that you have completed all the troubleshooting steps from here and the issue still persists?
If it will not solve the issue, please DM us on Twitter or Facebook or create a case and send us system files.
Should you need our help with the case creation, please inform us here on this thread and we will be happy to do it for you.
Please let us know if you have any other questions.
Thanks for letting us know that you've been able to open a support ticket, @Gbaltov!
For clarity's sake, I recommend that you continue receiving support via your ticket, as this will prevent information from being split between the forums and your ticket.
If there's anything else we can help you with, please don't hesitate to get in touch.
Thanks! 