[2022] berserker theme pack in helix store is only 3/24 owned not 22/24

Hello there @SpirantCrayon22 & @SteveZ_Pun,

I'm sorry to hear that you've encountered some trouble with the Berserker Theme Pack within the Animus Store. Thank you for taking the time to share your reports with us.

I understand that you both originally own the Berserker Pack from owning the Ultimate Edition version of the game. I've passed your reports along to the dedicated teams so they can take a closer look at why this Pack is showing as available to purchase in your Animus Stores.

@SpirantCrayon22 - You mention that the game states that you own 3 of the items. Do these happen to be the Raider tattoos? I'm wondering if this has something to do with how the items were acquired in-game. Knowing if the game registers the items you purchased from Reda as "Owed" could be useful information.

@SteveZ_Pun - The Raider Tattoo set was available as a bonus for players who ordered the "Eivor the Wolf-Kissed" figurine, and was not included with the Ultimate Edition of the game. I apologise for any confusion caused by this.

Thanks!

Hey @SpirantCrayon22, thanks for taking time and getting back to us!

I can confirm that @Ubi-Borealis has forwarded the information you've provided to our development team already, therefore if we will have any updates on this, details will be posted here, in our official forums, so keep an eye and apologies about the inconvenience this may cause for the time being.

If you do happen to have any further questions or run into any other difficulties, do not hesitate and drop us a message at any time!

Hello @spirantcrayon22 and sorry for not getting back to you sooner. As of of now, we don't have any updates regarding the discount therefore we can not confirm that now.

We appreciate your patience and apologize for any inconvenience. Please let us know if you have any additional questions.

Hey @SpirantCrayon22, thanks for getting back to us there.

I do understand that the issue itself is regarding game not recognizing the content you own and therefore offering incorrect discount, meaning that one way to resolve it is to make sure that correct content is identified and discount % corresponds accordingly. Nevertheless, this isn't something we're able to confirm as far as resolution is concerned, as we're still awaiting for further details from our team.

Apologies if the response is not a satisfactory one and we will try to keep you updated as soon as we hear more.

Until then, should you have any further queries, let us know!

Hello @SpirantCrayon22 and thanks for your response.

We have not received yet any updates from the relevant department and therefore can not confirm anything as of now.
This is an issue we are aware of and the development team currently have under investigation. We'll share more information as soon as we have it. 

Feel free to contact us anytime.

@spirantcrayon22

Your information has been sent to the game team along with similar reports from other players. Unfortunately, I do not have a new update regarding the team's progress on this issue. I understand this has been an ongoing frustration, but I want to assure you we'll update this thread as soon as new information is available.

Hi @Et4hiel ! Could you please confirm if you're also experiencing the same issue? Do you own the Ultimate Edition as well?

Thanks for the message @spirantcrayon22 - we're still waiting for updates as our team is investigating this. Once again I'm sorry for the long wait, however I can assure you this is being looked into!

@spirantcrayon22 Any compensation would be up to the development team. I apologize that I can't provide any such resolution at this time.

@Et4hiel Sorry to hear you're also affected by this issue. Please keep an eye on this forum for further updates.

Hello again!

I apologise for the double post. We've just received an update from the dedicated teams regarding this issue. A fix for the Berserker Theme Pack not showing as owned in the Animus Store is due to be deployed in TU 1.5.2, which will be released May 24th 2022. You can read the patch notes for this update here!

Berserker pack isn't marked as owned in the Animus Store if acquired by owning the Ultimate Edition.

If you notice the Berserker pack still isn't marked as owned in the Animus Store following the release of TU 1.5.2, please don't hesitate to share an update with us within this thread so we can look into this further.

Thanks!