Anno 1800 Dev Tracker

@dubie3795 Hi dubie3975! This got posted to Rocksmith+, so I will move it for you to Anno.

Hello everyone, happy New Year to you all.

We have good news and a fix that should resolve another cause of the issue with the game not starting.
The patch (Game Update 16.1) is still planned for January, more info next week.

Thank you for your patience.

Ahoy there @roywachter , welcome to our forums! Great to hear you're giving Anno 1800 a go

I've moved this thread across to our General Discussion area, where our community will be better able to give advice on how best to build a harbour. It'd be helpful to have some screenshots from you showing what steps you've been taking when trying to construct a harbour - that'll help other players to better see what you might want to do differently.

Here's our ...

Hey @zNafez

Here on this forum, we at Ubisoft Support can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno 1800 in German, please follow this link: ...

Hey @Viper4877

Here on this forum, we at Ubisoft Support can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno 1800 in German, please follow this link: ...

Hey @NicoPomme

Here on this forum, we at Ubisoft Support can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno 1800 in German, please follow this link: ...

While we're glad to hear that the hotfix resolved the issue for many of you, we're aware some players are still facing the problem.
We'll continue our investigations.

Salut @Svhmaa et merci de nous avoir contactés.

Je comprends que tu souhaites migrer sur la plateforme Steam.

Je tiens cependant à t'informer que même si tu achetais le jeu depuis Steam, il est nécessaire d'utiliser le lanceur Ubisoft Connect.
En effet, même achetés depuis Steam, les jeux sont reliés à la bibliothèque Ubisoft Connect et nécessite le lanceur pour que l'on puisse y jouer.

Du coup, si tu as le jeu depuis Steam, tu devras avoir Steam et Ubisoft Connect de lancé, alors que si le jeu reste sur Ubisoft Connect, tu n'as besoin que d'Ubisoft Connect.

J'espère que cela a pu répondre à ta question.

Dans tous les cas, si tu souhaites obtenir un remboursement, je t'invite à te rendre sur ton ...

We have just deployed a fix that should resolve the launch issue with Anno 1800 for most players.
Please verify the game files after the patch.

If you still encounter issues, please let us know and specify the platform you're playing on.