Anthem Dev Tracker

Hi @abracoursix,

Saves aren't "lost" like this, it sounds like you're logging in on the wrong account.

What system are you playing Anthem on? -EA Cade

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Hi @Loadtheirig,

You'll want to reach out to Logitech on that, we don't support third party software/hardware. -EA Cade

Hi @Vman28,

Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

If those steps don't resol... Read more

Hi @RubyJavelin,

Gotcha, I've shared this with the team to see if we can find any common denominators as far as tech goes. -EA Cade

Hi @The_Suit05,

Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

Hi @Marcosv159825,

Gotcha, this may sound odd, but can you try connecting from a hot spot by chance and let me know if you can connect to Anthem that way? It sounds like something is blocking you from accepting the EULA/ToS on your normal connection and this has resolved that in the past.

Once you connect via a hot spot you should be able to get back in via your usual connection method. -EA Cade

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Hi @Marcosv159825,

Can I get your PSN ID please so I can take a look? -EA Cade

Hi @Ripster95,

Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

Hi @Dinks_DooD,

Sorry. We don't support gameshare. -EA Cade

@TacticalWalrus1 Hiya!

It sounds like you're experiencing an issue with Origin popping up but not taking focus away from Anthem, which is why your mouse is stuttering around.

This is under investigation at the moment by the Origin team and should hopefully be resolved soon. -EA Cade

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@DeadxSlayer04 Thank you for the update. We have seen some similar reports in the past, though that said many HDDs work without issue (my PS4 Anthem is on an external drive. 

Do you happen to have the make/model of the drive in question?

Thanks again!

Thank you. If you swap to a different gamertag can you get past the crashing point?

 

Do you have any other EA games, if so, can you try going online with one as a test?

I suspect there may be some issue related to your account going online, and in such a case you'd need to talk to support at help.ea.com but we can try a couple of steps to determine if that's the case. 

Hi @GThunterFA,

OK, have you tried a http://bit.ly/Clean_Boot to see if the game launches? -EA Cade

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Hi @GThunterFA,

Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

Hi @MarleyGaming2K19,

There were system wide outages yesterday that would have prevented you from connecting, should all be up and running now though. -EA Cade

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Hi @MifanChiaotzu,

Are you just not receiving the verification code that's sent when you log in? If so please reach out via Twitter at @EAHelp so we can get this sorted.

You can also reach out via http://bit.ly/EA_Contact_Us but wait times may be quite long at the moment. -EA Cade

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Hi @efjayea,

Should now be resolved, we couldn't do a mass roll up in power I'm afraid so any 75 level gear will still be 75 - but new versions will be the appropriate level. -EA Cade

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Hi @KatKamuii,

I'm not showing any widespread outages at the moment or at the time of your post. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

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Hi @KatKamuii,

I'm not showing any widespread outages at the moment or at the time of your post. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

... Read more

Hi @efjayea,

Flagged for the game team, thanks for raising this! -EA Cade