Anthem Dev Tracker

Hey all, 

 

There was a patch released over the weekend that should resolve this issue. Thanks for your patience while this was investigated. 

-EA_Cade

Hi @afoolishpa_pfpp,

Gotcha, if you highlight the game on the dashboard and hit the menu button and then select Manage Game & Addons, do you see any additional content to install? -EA_Cade

Hi @Bespikey,

Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ and then let us know hoe you get... Read more

Hi @Elendel1,

I've forwarded this up the chain, I'll let you know what I can find out. -EA Cade

@Risinig_storm 

 

I found the following which will give you an idea of the impact of RAM timing on game performance.

 

TL;DR - there is impact but maybe not as much as you might think and even less at higher resolutions.

 

...

Read more

Hi @Oreomadness77,

Can you get us a screenshot of the error message please? It should have a string of numbers that we need to identify the specific issue with your account.

Thanks!
-EA_Cade

@SuddenTurmoil @xVILITASx Hiya. This is being investigated at the moment by the game team, at the moment exiting freeplay and rejoining should get you into an instance where you can eventually engage with the anomaly and proceed.

-EA_Cade

Moved.

 

/Spectre

@JWZ-Lars Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  -EA Cade

... Read more

@IStarrkl Thanks, have you tried the workaround they provided yet? -EA Cade

@IStarrkl Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

@IStarrkl Sorry for the delay, is this still happening? -EA Cade

@OrGaNiZeD_Ka0z Hiya, looks like you may be logging in to the wrong account on the app, I'm not showing Anthem associated with the account you're posting on.

Give us a shout here http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter so we can look into this for you please. -EA Cade

... Read more

Hello everyone, 

 

For anyone that has Anthem Live Service Eroor Code : 0xff9ebb75aebe7a49-200000000s issue 

 

Can you try the following steps: 

• Change the console DNS to.
• Primary DNS 208.67.222.222.
• Secondary DNS: 208.67.220.220.

Thanks!

 

/Atic

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me.

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue pleas...

Read more

@zigns 

 

On taking a second look here, it may be worthwhile checking with your laptop manufacturer how to disable NVIDIA Optimus.

 

I do not want to give you specifics as you may need to change settings in your BIOS which your manufacturer can help you with.

 

p.s. It would be awesome if that resolves your issue and if you could post your results here too (positive or negative) please.

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help ... Read more

Hi @mattpalkki, I've moved this post to the Xbox section as it's not a Bug Report. On refunds, we would not be able to assist with returns for purchases made outside of Origin. You’ll need to get a refund from the point of sale. That means if you bought it from the store on your console, you wo...

Read more

@HunterMeyer53 @HawkyyBoii Hey there, if you're game sharing then the Legion of Dawn content goes only to the account that made the purchase.

-EA Cade

... Read more

Hey there, @kingbadass1123 and @Darkbluematter.

 

That's definitely no fun. The Rewards tab should be made available after completing the mission for Prospero. The full checklist to complete before you can claim is this:

 

1. Complete the tutorials.
2. Talk to Prosper...

Read more

@RRuinationn 

 

This could be an issue with your video cable. First just disconnect and reconnect both ends of the cable, if it is not fixed, try using another cable if you can.

... Read more

@Falcanox This is being tracked now: https://twitter.com/EAHelp/status/1088867486722854912