My friends,
12:34pm PST: We have heard the reports and it appears that matchmaking is taking longer than it should and affecting all platforms. We are actively looking into it and I'll provide any updates to this post.
12:38pm PST: We've addressed the issue and seeing improvement. This may take time for some folks as things recover so give it a little time if you don't immediately get back in.
External link →I want this
It includes you and your squad
We have a fix for this but it hasn't gone live yet. We're working hard to get it, and other fixes live as soon as possible, but I can't provide any more detail than that.
Thanks for posting this. I've reported the bug so we'll get it patched as soon as we can.
If you can give more information as to what was happening before this, that would also be helpful
Thanks for posting this. I've reported the bug so we'll get it patched as soon as we can.
This should be fixed on PC and PS4 as of 1110pm PST
Caustic and Mirage should be fixed on PS4 now
Sorry! ❤️
Looking into the characters that are locked trying to resolve the issue across all platforms.
If you have caustic or mirage preselected before loading in they’ll still be selectable
The bug just started showing up on PC and PS4 but we figured out why and now we are resolving the problem on X1, PS4 and PC
You are still able to play them by pre-selecting them in the lobby menu. Just don't pick any other Legend in the selection screen.
Edit: The issue also seems to be present on PC & PS4.11:10 pm PST:
Thanks for updating with the troubleshoot! Glad there's a work around but we're still working on it.
Ah dammit you guys found the next map.
Seriously though thanks for reporting this and capturing! It's been passed along to the team.
Will update this post as we get more info. Wanted to let everyone know that we are aware of this and investigating.
5:05pm PST UDPATE: Fix has been pushed live to Xbox One that addresses this issue. Those of you that had unlocked Mirage and Caustic should be able to select them now in matchmaking. Thanks for your patience!
External link →Hey guys we're aware and looking into it. Sorry for the issue.
Please give me back my Mirage and Cuastic please. I gave you $20 because I believe in this game and now they’re locked again.
Sorry about that! Please let the customer service folks here know about it: https://answers.ea.com/t5/Technical-Issues/bd-p/apex-legends-technical-issues-en - they can assist with getting them back for you.
What platform are you playing on?
Yeah you did! Great work :)
Hey everyone,
Unfortunately we discovered an issue with the Through the Heart Valentines DMR skin, Gibraltar's Daemon Hunter and Neural Net skins that are causing crashes on Xbox One. As we investigate and address the issue we are disabling these skins. They are still available on PC and PS4.
Sorry for the issue and we'll keep you updated when fixes go live.
External link →More importantly, hit me up on twitter (@jonshiring) if this DOESN'T fix it for you.
We're looking into this and we think we know what's going on. We are seeing that if you equip or have the Daemon Hunter skin it will crash the game on Xbox. We're working to get a fix out ASAP. In the meantime remove the skin.
We are so happy at the studio to see fan art coming in! Love this piece. Nice work!
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