Hi, all. Thanks for the continued DMs - even if you haven't had a direct reply, know that I've been compiling these. One last update from me on this: if you have not seen progress restored for your Breakout Challenges, please create a ticket so that the team can manually look into your account.
Are we going to get a Valk fix for three strikes? Super ironic that it's valk challenges but if you use Valk and her ult in three strikes, your team just spawns in the ring after dying once.
Flagged with team. Will add to Trello if/when we can.
Cheers for the usernames, all. If you're still missing Breakout Challenge progress after our latest update and have not yet sent me your gamertag, please do. (here or chat)
If you're missing progress other than the Breakout Challenge, that is separate. Please create/add to a thread with EA so that your account can be looked into.
Pubs should be back up, let us know if you're seeing otherwise. May need to restart the game.
Its been 4 days, and its completely radio silent from you guys.
Me and my friends can't play because our accounts is reset back to 1. And that is accounts that is from the closed beta.
Can we please get an update soon?
If you're still seeing your account reset after updates over the last few weeks, please create a post with EA so that they can look into your account manually.
Got a heirloom drop on 2nd april that is still gone. Bought fuse mythic with the shards. Username Tangatorsten
This is specifically for Breakout Challenge progress. If you're missing more than that, then you'll need to create a post with EA so that they can look into your account.
hi thieamy,
EA name: NightDaze_Latios.
Been dealing with lost progress as a disabled player for 8 months now. would appreciate any contact:)
If you're missing anything more than just Breakout Challenges progress, then the issue is separate. You'll need to create a post with EA so that they can look into your account.
nebulaEXE, I've also created a support ticket with no follow up for 2 weeks now. I got rollbacked during that day + my challenge progress was not restored (missing heirloom shards I got that day aswell).
If you're missing content from the reset (more than just Breakout Challenges), then you'll need to create a post with EA so that they can look into your account.
Mine is Diego Maradonut (I linked my Steam account to EA account). My EA ID is nghoaglan. Pls check on this, my badges are lost, my level is reset, my trackers are reset to 0 as well
If you're missing more than just Breakout Challenge progress, then you'll need to create a post with EA so that they can look into your account.
i'm a cosplayer near LA, but something tells me ur not looking for fursuiters 😹
Specifically looking for Apex cosplayers :)
Drop your cosplays here :)
External link →Read moreThey told me that it was impossible.
If you could DM me your case number with Customer Support (should be 8 digits or so), I can have someone take a look into it.
~ Mack.
Hey, all. If you're not seeing Breakout Challenge** progress restored, could you reply or drop me a chat with your username?
Cheers for the usernames so far. Some of y'all have great names. XD
Are you guys aware of other badges still being broken? I’ve got a badge error for Season 5 but the rest have fixed?
Some Ranked Badge and Challenge Progression being lost recently is actively being investigated by the team.
Please keep watch on Socials for a follow-up on when those will be addressed.
But yes, the team is aware of these issues.
~ Mack.
Read moreCan you return my 2000 apex coins that vanished?
Hey there.
Any Apex Coins purchased during last week's incident (Apr 2nd - 3rd) should have already been reapplied to all impacted accounts.
If you still haven't received coins, I would suggest reaching out to Customer Support to look into your account.
~ Mack.
Intended.
This is a Make Good for all players due to the inconveniences caused recently.
The team is working hard to address concerns, we appreciate everyone's patience.
~ Mack.
Slightly related (Shadow Society progress), although I've noticed three of the daily challenges are "giving extra reputation", the only one which actually gave me reputation (both for event progression and to purchase rewards from the shop) was the unmodified "Win 1 match" challenge giving 140 points, with the remaining 1120 not being added (couldn't earn the 140 rep from capturing 5 zones in Lockdown since now it's on mixtape and the few games I managed to play my randoms wouldn't bother with objectives).
Can we have a look into the event challenge too? I’m not gaining reputation after completing the event challenge
Flagged with the team. And added to Trello.
Hello, sorry, is there an official response to the issue of the Amazon Coin Codes being claimable, but not giving ANY of the Coins?
For any issues with purchases involving real world currency, including coin codes, reach out to EA support with proof of purchase.
Thank you, it worked it may be tied to that how news in apex dont work if i use finnish.
We have a fix in the works for this.
Should be addressed in an upcoming patch, so you can continue playing properly in all supported languages.
Apologize for the annoyance around these kinds of issues, we know how annoying they can be.
devtrackers.gg
