Apex Legends Dev Tracker

Hi there, @PierrelyO 

 

We're not able to help with hacked accounts over Answers HQ. You'll need to contact an advisor to get some assistance. Please follow the steps here to open a case with support. 

 

You can find more information on bans in this ...

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Hi there, @TauntingRihno 

 

We're not able to help with hacked accounts over Answers HQ. An advisor will need to assist with this. To get in touch with one, please follow the instructions here. Thank you.

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Hi @x234253x,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @syarusiranui 

 

We currently support the following languages on Answers HQ: 

 

• ...

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Hi @gkimagure,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @Enmu0507,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @ddre8863,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @1eY_Oo,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @warwarwarlock,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @HP829619 ,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey @djngymnast,

 

Unfortunately we're not able to help with bans here on the forums, but you can always reach out to our terms of service team, and they'll be able to take a look into this for you.

...

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Hi @sawada,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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You will need to speak to our Terms of Service team @Darkskull649.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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@Havado 

 

Have you tried changing the language on your console language to English as mentioned above?

 

For this particular issue, deleting and/or redownloading wouldn't have any effect unfortunately. 

Hey folks, this is being investigated and worked on. 

For now as @CCbathwater said the temporary fix is to change your console language to English and should allow you to get in the game. Not an ideal fix I know but a temporary one.

@hepeifengshuai,

Unfortunately not, no. All of the in-game purchases are final, including heirlooms.

Wees aardig voor elkaar | Be kind to each other

Hey @hepeifengshuai,

Unfortunately it isn't possible to refund heirlooms.

Wees aardig voor elkaar | Be kind to each other

Thanks for letting me know it helped @Svrze! 😄 All the best with it. ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Hey @spark539,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute or ask for more information, then you can always reach out to our terms of service team, and they'll be able to take a...

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Hi @Svrze,

 

Sorry to hear the EA Help site's been acting up for you. Try these categories for now and once in touch with an advisor let them know the issue so they can update the categories on their side to more accurately reflect your issue: 

 

1. Open up an incognito window and without logging in to the site go to ...

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