Apex Legends Dev Tracker


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Latest Patch NotesGraphical PC crash (12 minutes ago)

Unable to connect

Comment
about 4 hours ago - EA_Kent on Forums - Thread - Direct

@1092adws 

 

Are you also getting the "invalid account" error message as well, or is it something different? 

 

 

/Kent

My account has reset on pc

Comment
about 5 hours ago - EA_Kent on Forums - Thread - Direct

@ProdigyOnWiiFit 

 

Your account was reset entirely? That's definitely strange. Were you always playing on PS4 using the same account? 

 

 

/Kent

Yesterday


Hey @Octdank


It's really rough to hear about what happened with your account, but unfortunately account bans aren't something we're able to investigate here on Answers HQ. The Terms of Service team would need to take a look at your account and determine if the ban could be overturned. 


When you have a chance please set up a case with them so they can take a look. You can find more details on how to contact them over at the ...

Read more

Hey there, 

 

Thanks for the updates on this. 

 

If you're still running into this same issue after trying all the steps that were recommended in this thread, could you try running a UO Trace? That's a test that will give us a detailed look at the connection between your device and the servers, so if there's something happening in between we should be able to spot it. 

 

To run the test you would need access to a PC on the same network as your console. If you do, check out the EA Help website for more info on how to run it. Once you have the result...

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26 May


Legends Syncing

Comment
2 days ago - EA_Kent on Forums - Thread - Direct

Hi @Yoga-Goats.

 

I'm afraid there is no cross-platform saving for Apex Legends. If you start playing on PC after you were previously playing on Xbox you would be starting over from the beginning. 

 

 

/Kent

... Read more

Missing apex coins and no help received

Comment
2 days ago - EA_Kent on Forums - Thread - Direct

Hi @redcomet445

 

If you're still not seeing those coins on your account please reach out to the EA Help team when you have a chance. Unfortunately we aren't able to look into missing coins here on Answers HQ, but the EA Help team can pull up your account and help out with that. 

 

For more information on how you can get in touch with them check out the ...

Read more

23 May


Hi guys, this looks to be a game-side issue for now, and we'll need to wait for a studio-side update on this.

 

Bug with Loba

Comment
5 days ago - EA_David on Forums - Thread - Direct

Hi, thanks for the post. 

It sounds like what's happening here: https://www.youtube.com/watch?v=lmDEhLf7Jh4

Presumably, the teleport moves the character(s) at Loba's location at the time of teleport, and a punch moves you "into" that location.

Empty Supply Bin outside of Artillery

Comment
5 days ago - EA_David on Forums - Thread - Direct

The worst part is that I forget and open it every time. 

Anyway, this is indeed known and it'll be fixed in an upcoming patch.

Empty Supply Bin outside of Artillery

Comment
5 days ago - EA_David on Forums - Thread - Direct

Yep, I've seen the bad bin referenced a few times. I'm pretty sure it's been tracked for a fix but I'll chase up and make sure.

22 May


Got it, thanks!

 

Do you have Apex Legends installed on the same drive as Windows and Origin, or are they on different storage drives? If they're on separate drives, would it be possible to move them so they're on the same drive to see if that makes any difference? 

 

I've seen cases where having them installed on separate drives can lead to some weird issues, so I'm wondering if that might be what's happening here as well. 

 

 

/Kent

@Fratzy1 

 

Nice! Thanks for letting me know it helped. I'm glad to hear it's back to normal for you now! 

 

 

/Kent

... Read more

Hi @redthunder1321

 

Repairing the game in Origin should help with that. If you right-click on Apex Legends in the Origin library you'll see the Repair option when the menu comes up. 

 

That should take care of the black textures you've been seeing. 

 

 

/Kent

... Read more

Thanks for giving it a shot. 

 

Clearing the Origin cache can also help with issues like this, but it sounds like that didn't do the trick in this case. I'm wondering if there might be an issue with the game syncing up with the servers. Can you try running through some connection troubleshooting for me to see if that has any effect at all? 

 

If it still happens after that check out the ...

Read more

@xbrighthazex 

 

You're getting the same "couldn't initialize sound" error on Xbox One? 

 

 

/Kent

Hey @walterplz

 

Thanks!

 

If possible could you attach the full text file for the DxDiag? If you're not comfortable attaching it publicly you can also send it to me in a direct message. 

 

 

/Kent

... Read more

Banned

Comment
6 days ago - EA_Barry on Forums - Thread - Direct

@6GOD-Hasu 

 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

... Read more

Not receiving rank points

Comment
6 days ago - EA_David on Forums - Thread - Direct

Hey, it looks like you just barely missed the 7.5 second assist timer cutoff. Your last hit was the 22 damage G7 shot at the 7 second mark, and your buddy finished them off just before the clock ticks over to 0:16.

Game miscalculating ranked points

Comment
6 days ago - EA_David on Forums - Thread - Direct

It shouldn't stay negative for hitting top 6 in Gold, that should definitely lead to an RP gain. Just to double check, what is your current rank?

And yep please send any suspect screenshots our way and we'll pass them on.

21 May


Unable to connect

Comment
7 days ago - EA_Kent on Forums - Thread - Direct

Hi @pulloutthecoupe

 

When you've got a chance can you try resetting the password for your EA Account to see if that helps? That can sometimes fix the invalid account error. For more info on how to reset it check out the EA Help website

 

If you're still getting the same error message after that please reach out to the EA Help team so they can pull up the account and take a...

Read more

Keybinding in Apex legends

Comment
7 days ago - EA_Kent on Forums - Thread - Direct

Hey @KOs-INAM

 

As far as I know that should be fine. Rebinding keys to your mouse buttons shouldn't cause any trouble for you. I've done something pretty similar with my own mouse in Apex Legends without any issues. 

 

 

/Kent

... Read more

Lag Issues

Comment
7 days ago - EA_Aljo on Forums - Thread - Direct

@8ronchitis 

 

Great! If there's anything else you need help with, let us know. Good luck and stay safe Standard smile

Computer Freezing etc, due to apex

Comment
7 days ago - EA_Kent on Forums - Thread - Direct

@NeetrihtZero 

 

Thank you for following-up!

 

Have you been keeping an eye out on your PC temperatures while you're playing? I'm wondering if the temps might be getting too high and causing the PC to freeze or crash. 

 

 

/Kent

... Read more

waiting to receive my Apex coins

Comment
7 days ago - EA_Kent on Forums - Thread - Direct

Hi @Krampus_ii

 

I appreciate it. I can see that you spoke with the EA Help team quite a while ago about those missing coins. It looks like they had to escalate the case up for further investigation by the studio. The case hasn't been closed, so it's still in the process of investigation. 

 

Unfortunately we don't have a way of seeing how long that may take. These situations are investigated on a case-by-case basis, so the time frame can vary. Hopefully it's something that can be sorted out soon. Thanks for being patient while it's under investigation. 

 

 

/Kent

... Read more

Incorrect Ranking

Comment
7 days ago - EA_Kent on Forums - Thread - Direct

@PedroMaia08 

 

Nice, thanks for letting me know it helped! I'm glad to hear it. Thumbs up

 

 

/Kent

... Read more


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