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Hey @Grimniss,
Unfortunately we can't help with bans here on the forums. I'd recommend reaching out to our terms of service team. They can take a look at this for you.
Hey @Grimniss,
Unfortunately we can't help with bans here on the forums. I'd recommend reaching out to our terms of service team. They can take a look at this for you.
Hi @sg9d7v9tzz2e,
Firstly, sorry to hear about your EA account. That sucks! Our support team can help you recover the account and update the email. Click on this link, scroll down to Still Need Help, and select Chat with Us. You should then be asked to fill in some information about the case and, from there, submit it to start a live chat conversation with the live support team. 🙂 They'll do their best to help you get ...
Read moreHi @OnlyChasingBread , sorry to hear you bought the wrong heirloom. Unfortunately, we are not able to refund a purchased heirloom or swap it out.
Hey folks,
The recent tap strafing changes have been reverted, please see the tweet below for more info.
Thanks for the ongoing discussion and feedback!
Hey folks,
Locking the thread here as this is not something we're able to assist with via the forums, and things are getting a bit off track.
We wouldn't ban someone for saying GG, please submit an appeal through the link provided above if you've had a situation where that was the case so our Terms of Service team can take another look.
As @OldTreeCreeper mentioned, there are in-game options that will allow those thinking voice chat is free from penalties to be reported, so the best way to avoid this is simply to treat your fellow squadmates with respect and report + mute them if they fail to d...
Read moreHey @sorchbot,
Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can reach out to our terms of service team. They can take a look at this for you.
Hi @EGTwx,
I'm not sure if this is something we can help with, but your best bet would be to check with the EA support team directly. They'll take a look and let you know what can be done from there. To help, I'd recommend gathering valid proof of purchase and then attaching it to a help case. Use these guides for more information:
Read moreHi @leoscott613,
If you have an EA ban, account or game-wise, I'd recommend visiting your My Ban History to view more info and dispute your active bans and suspensions from there. EA also aims to email you if they've applied for a ban or suspension. That email may share more information, too. Please check your email inbox for more details.
This guide will share more information about EA bans and suspension...
Read moreBest thing to do @GimmyYourMilk is to always follow the suggestions here: https://help.ea.com/en/help/faq/play-by-the-ea-rules/
Darko
We don't comment on individual bans @GimmyYourMilk and don't believe everything you read or see online.
I can see why those mey be actioned based on what is there and also those are years-old examples.
Darko
Hey @GimmyYourMilk those examples you shared have not got anyone banned.
If you are rude or abusive towards others then you risk action being taken on your account.
Simply chatting away and having fun will not.
Darko
Hey @GLSMY we have no choice but to follow local law. If you'd like to see changes then you can petition your government.
Darko
Hey @GLSMY any legal requirements related to purchases are outside of our hands.
Will pass all the feedback on.
Darko
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Hey @cicolution,
If your EA account's been hacked, you'll need to recah ou to our live support team. There's a link in our hacked accounts article that'll let you reach out to one of our advisors. They can take a look into this for you.
Hey @AAAXQZ123 if there are legal restrictions and requirements in the country you are residing related to in-game digital items expiring then there's nothing that we can do about this. Our teams are required by law to abide by the rules and the best thing I can recommend is to lobby for change.
Will pass your feedback on.
Darko
