Apex Legends Dev Tracker

Hey everyone, thanks for the reports.

 

This skin is indeed temporarily unavailable due to a bug as outlined below, thanks for the patience while we're having a look!

 

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@Respawn We pushed an update to @PlayApex this morning to address some issues:
-Voice and text chat not working while in a lobby is now resolved
-D.O.C. no longer reveals a cloaked Mirage
-Fixed an issue where VFX on Reactive Skins wasn't displaying correctly after swapping weapons
-Resolved some visual issues in PC lobbies
-Temporarily removed the Attrition G7 Scout Skin due to a bug

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Hey @ads944,   If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a l... Read more

Thanks for the update @LobazSeatCushion!

Sorry to say @Thekilerguy but if you are unable to verify account ownership then there would be nothing that our team could do to assist you.

Only the account owner can gain access to or make any changes to an account.

 

No harm checking here for more help: http...

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Hey @Thekilerguy have you spoken with our live support team about this?

 

Darko

Hey @Thekilerguy did you appeal the ban with our TOS team at any stage?

 

Darko

Hey @DiCE_PONPOKO,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hi @dorifutoTV,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @fuymmmm,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Thanks for the post @LobazSeatCushion,

We've passed this along to be checked into.

 

At the moment I'd make sure you've filed an appeal with the steps below as well, but if we get any other updates we'll be sure to share them!

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Hi @fengyeoxo,

If there were a breach in our systems, that would result in an announcement for the public. That was not the case.

I would suggest checking through the following information to make sure you're keeping your account details secure.

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Thank you for sharing your feedback with us. However, it is important to note that calling out players on our forum is not allowed, as it is called naming and shaming. If you would like to report any instances of harassment or cheating, kindly use this link. We take such matters seriously and will investigate them accordingly. 

 

Hi @fengyeoxo,

They may use templated responses to ensure the information being provided is consistent across similar cases, but at that point a situation has had multiple different members of the team confirm the activity that took place.

Unfortunately, if this has been reviewed multiple times to the point where our Terms of Service team has said further investigations won't be performed, that would be final.

Hey @fengyeoxo,

 

Just to confirm, if there's an account ban you'll want to create an appeal here so our Terms of Service team can review that situation again.

 

They would be best equipped to look into this further, rat...

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Hey @Grimniss,

 

Unfortunately we can't help with bans here on the forums. I'd recommend reaching out to our terms of service team. They can take a look at this for you.

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Hi @ar0ncz,

Unfortunately, that is incorrect and something may have been missed. As far as Apex Legends specifically, the account you're on has never launched Apex on any platform prior to last month.

If you played before that, then there is another account somewhere with that progress. That's what would need to be located in this case.

Hi @P2020Expert,

I can tell you care about your account, but I'm sorry, on Answers HQ we wouldn't know about your Account ban. Our Terms of Service team are the only ones who handle and investigate bans. There is no other way to reach the Terms of Service team besides the appeal option. If they've looked into this for you a few times and confirmed each time the ban was correctly applied, then it's there to stay.

I'm sorry; I know that's not the news you were hoping for.

- EA_Lanna

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Hey @Bozo3717,

Have you tried reaching out to our live support team about this?

Wees aardig voor elkaar | Be kind to each other

Hey @ar0ncz,

 

Do you have any other accounts where you may have played in the past?

 

While you've said the advisor mentioned this has been linked since 2018, this EA account had never launched Apex on PlayStation until very, very recently.

 

Unless you've only been playing a month or so, there would be another account with your actual Apex progress. That's the one you'd need to try and locate.

 

If you don't recall or can no longer access an older account, please reach back out to support so they can help try to regain access and/or update the account information as needed. We are unable to m...

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Hi there, @cameronsmithers 

 

We're not able to help with banned accounts over Answers HQ. More information on bans, as well as instructions for disputing them can be found in the article here. I'm now going to lock this thre...

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