I understand how frustrating these bugs can be at times and make no excuse for their existence. The team has been putting in a lot of work to reduce and eliminate as many causes for character loss as possible and as of the last week we're the safest it's ever been. That doesn't mean much for the people who have lost characters in the weeks prior, but going forward there's a lot more protection in place to prevent it from occurring.
In our Crunch posted on Friday (a little bit after you made this thread), we shared info regarding an auto-restoration system we've got running on our Officials:
Preventing character loss remains of utmost importance to us. We've recently implemented the technology (and have had it running live on our Official Network) to auto-restore characters in the event that a server has experienced a rollback. Specifically, if a player has recently transferred to a server and for some reason, that server has gone down without saving the...
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