We do not ‘ignore’ tickets; as long as they’ve been submitted, they’ll be automatically entered in queue and answered when they come up. We don’t do account/billing support on the forums.
We do not ‘ignore’ tickets; as long as they’ve been submitted, they’ll be automatically entered in queue and answered when they come up. We don’t do account/billing support on the forums.
If you haven’t gotten your purchases or claims at this point, please open a ticket with us for help.
Items should be delivered as of today. Please let us know if your purchases still seem to be missing.
Ok I think I fixed it? edit: nm, still need to do something
Okay, thanks! I think there’s something with that specific alert which I don’t get on this account as an admin and thus didn’t account for? I’ll look into it.
Hm weird, never seen that on either size browser window. Will tinker.
Made a couple tiny adjustments,
Small browser:
Fullscreen (1920x1080)
This is what I get on the screen on Chrome, although it also looks like something c...
Read moreHi! Happy new year!
We’re aware of reports of store purchases or claims not arriving. Following a brief maintenance period, the item store and daily rewards system should be back online as of this writing, and we’re working on a plan to make sure all pending purchases/claims made over the holidays are delivered properly.
We’ll let you know as soon as they’re sent out - should be in the coming days. Thank you for your patience!
My native language is german too but in all these years they I am here I think they all could understand me.