Crusader Kings 3

Crusader Kings 3 Dev Tracker




27 May

Comment
    AndrewT on Support Forums - Thread - Direct
I'm afraid there is nothing we in tech support can do to diagnose or fix this problem on a console; there are no tweaks, drivers, or logs to look into.

Please check if the issue has been reported in the Bug Reports forum, if so please add your case details there.

Sorry for that problem!  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I'm afraid there is nothing we in tech support can do to diagnose or fix this problem on a console; there are no tweaks, drivers, or logs to look into.

Please check if the issue has been reported in the Bug Reports forum, if so please add your case details there.

Sorry for that problem!  

26 May

Comment
    AndrewT on Support Forums - Thread - Direct
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log  
Comment
    AndrewT on Support Forums - Thread - Direct
I see. What if you don't use Shadow and just try it locally?  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't believe that is possible in any console edition I'm afraid.  
Comment
    AndrewT on Support Forums - Thread - Direct
I see two nVidia apps having problems in that dxdiag, so try a clean reinstall of their software:

- uninstall their driver and all other nVidia software
- reboot
- install the latest from here https://www.nvidia.com/Download/index.aspx?lang=en-us
- reboot again

Good luck!  

25 May

Comment
    AndrewT on Support Forums - Thread - Direct
Rycer said: Newest GPU drivers.
I'm afraid that's not so. Yours are from January and there have been at least 4 newer ones since then, one just last night in fact.
www.nvidia.com

...

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Comment
    AndrewT on Support Forums - Thread - Direct
What launcher version do you see? Current is 2022.7

If that is okay, can you try deleting all playsets then making a new one again?  
Comment
    AndrewT on Support Forums - Thread - Direct
WilliWunderWolke said: Did not try a VPN yet and dont rly wanna use one. I hope thats no the only solution you have... i read that a lot in regards to ck3 mp problems.
That was as more of a diagnostic test than a solution. How about via a mobile phone, for that test?  

24 May

Comment
    AndrewT on Support Forums - Thread - Direct
Arcadium7 said: Running as admin
Undo this, as that causes separate problems of its own.

You've attached launcher logs only, but since you get this problem running stellaris.exe (which bypasses the launcher) it cannot be a launcher issue.

What exactly happens when you run stellaris.exe ? You won't be getting the launcher error you mentioned, of course.


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corne... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Beserker said: I know MacOS support isn’t paradox’s priority (and rightfully so) but are there any plans to support PDX games natively on Apple Silicon architecture some time in the future?
I don't know, but judging on past record I'd think that only new games will come out with a native M1 version, perhaps Victoria 3 and CSL2 (if there is to be one) for instance.  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this when logging into our launcher? Or where exactly?

Whichever, has it ever worked for you?

If you connect to the internet via a VPN or a mobile phone hotspot, does it work then?  
Comment
    AndrewT on Support Forums - Thread - Direct
It's likely to be a launcher issue. Did you go through all the steps I laid out?  

23 May

Comment
    AndrewT on Support Forums - Thread - Direct
That critical warning is normal when the machine is forcibly rebooted - it's a symptom not a cause.

My next recommendation would be to do a clean wipe and reinstall of Windows - a lot to contemplate to get a game going, I know!  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm afraid there is nothing we can do about this, as the M1 is not supported hardware for this game. Do make sure you keep MacOS up to date, so you have the latest version of Apple's Rosetta emulation that the game runs under.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
In the launcher Game Settings menu set display mode fullScreen, Vsync off, refresh rate 60. Is that any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Does the game start if you run ck3.exe directly?


For the launcher problem Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
valentin56610 said: Hello

I am trying to play the game on my 16" 2021 M1 Pro MBP and .. well I barely get more than 20 FPS, regardless of the graphical settings I choose.

Please, remove the MacOS compatibility from the Steam page. This game is NOT compatible with MacOS at all.

HOI4 runs great. EU4 runs great.
CK3 is pure garbage.
Yours is a completely unrelated issue to the one in this thread from 2020, which was fixed long ago. This is why we ask people to not reopen old threads.

Your issue is caused by being on an M1... Read more