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Hi @Calendail,
No problem! I’ve restored your Profane Accatran Mk VId Recon Lasgun (380) to your Veteran 
Hi @Calendail,
No problem! I’ve restored your Profane Accatran Mk VId Recon Lasgun (380) to your Veteran
Sure, all done.
I think the issues are separate. For your buddy, it sounds like his Anti-Virus is quarantining part of the Darktide installation. I expect this is the Darktide.exe, and he is using Avast, based on similar reports I’ve read recently.
I understand you have some overheating issues which is usually hardware-related. Have you experimented by rolling back to the previous driver?
Hi @Captbirdseye,
It appears you’re running into a GPU-related crash. I recommend running through our potential solutions, here:
Read moreHi @DefeatedHusband,
I’ve checked your account and can see you made a purchase of 4500 Aquilas on Sat 21 Oct 2023 11:33:45 UTC. The Aquilas were granted at the time, which I can see you used to purchase cosmetics. However, this transaction is now marked as ‘Failed’ detailing that it was revoked by Microsoft. As you purchased cosmetics, but the Aquilas transaction has been revoked, this has subsequently resulted in the negative balance.
Is it possible that your bank blocked the payment? or was this transaction charged back?
Hi @ZephyrExia,
No problem! I have refunded this bundle for you.
Hi @lakespot,
No problem! I have refunded this bundle for you.
Hi @Meteoro,
I believe I’ve restored the correct item for you:
Ironhelm Mk IV Thunder Hammer (313)
Trauma 2
+10% Damage (Unarmoured Enemies)
+25% Damage (Carapace Armoured Enemies)
Hi @LeKaiz,
I believe I have restored the correct weapon for you.
Catachan Mk VI Combat Blade (542)
Lacerate 4
Mercy Killer 4
+5% Critical Hit Chance
+10% Criticial Hit Damage
Hi @Kurt,
No problem! I have refunded these both for you.
Hi @anthov44192,
We’re only able to refund cosmetic purchases made within 30 days. Unfortunately, it appears that these cosmetics were purchased outside of this.
Apologies for any disappointment.
Hello Kanade, when did you pre-order Darktide?
I am also not aware of any accounts on Bilibili.com that are intended to provide support for Darktide, so the best place to contact us is here or over at https://fatshark.se/support.
Could you unequip all items from the set and let me know once done, please?
Could you share the URL to your Steam profile with me please, and let me know which operative you’d like renamed?
Could you reach out to us over at https://fatshark.se/support instead please? We’ll handle it there.
Sure, I’ve sent a DM with the reason.
Hi Unholy, is it possible you participated in the Closed Beta?
The beta rewards are only available to those who participated in the Pre-Order Beta.
Thanks for the update! Hopefully the replacement RAM will do the trick 
Yeah when I played a lot of payday 2 it was really weird finishing a mission at 30 fps then starting another in a bigger map at 20, so the difference of 60 to 100 is probably way more noticeable
It is actually the other way around. The higher the FPS the less noticable the difference really is. At 20 fps the screen updates every 50ms and at 30 it's every 33.3 ms. At 60 it's 16.6ms so going from 20 to 30 is already just as noticable than going from 30 to 60. going from 60 to 120 is only a 8.3ms difference so the higher the framerate the lower the gains. With that said though, every game feels better at 60 FPS