Elite: Dangerous Dev Tracker

If you haven't already, add to the issue tracker report. Also, if you want to submit a Support ticket, feel free to do that as well, and we can see if we can't help further.

You can do so here: https://customersupport.frontier.co.uk/hc/en-us

- CMDR Zenit

Greetings Commander!

I'm sorry to hear you're having trouble in-game! Please submit a ticket to our customer support team here: https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hello CMDR, sorry to hear about this! If you've got some pictures/video footage of being unable to hand this in as well as the rewards for the mission we can take a look at things for you. Get back to us at https://customersupport.frontier.co.uk/hc/en-us

- Vostok

Hello CMDR, if you've sent us in a ticket I assure you we'll get on it as soon as we can! You'll hear back from us soon.

- Vostok

Hello CMDR, is this only happening with gas giants or are you having this when trying to get close to anything else as well? If you can get in touch at https://customersupport.frontier.co.uk/hc/en-us with as many details (and screenshots/video) as possible we can take a look for you.

- Vostok

Hey CMDR,

Sorry to hear this. Please send us a ticket: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003261340 and we can take a look into this for you.

-Rosetta

Please create a ticket using this link here:

https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=1900000217254

And we'll try to take it from there. :)

- CMDR Zenit

Hey CMDR,

We like to hear from players because it helps us fix these issues. If we can find the source of a problem like "hey my missions are broken", it means we can try to fix it ASAP. :)

- CMDR Zenit

Hey CMDR,

Sorry to hear this. Please send us a ticket: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=1900000217254 and we can take a look into this for you.

-Rosetta

Hi there! I'm sorry to hear you've had trouble in-game. Please do get in touch via: https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there! I'm sorry to hear you've had trouble in-game. Please do get in touch via: https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hello CMDR, If this issue is persisting for you get in touch with us at https://customersupport.frontier.co.uk/hc/en-us with any details you can provide for us to investigate.

- Vostok

Hello CMDR, if you can get in touch with us at https://customersupport.frontier.co.uk/hc/en-us with your numerical Steam ID and the FID of your CMDR we can take a look into this for you.

- Vostok

Hey CMDR,

Our QA team is currently investigating this issue.

If you have a minute, please contribute to this on-going issue tracker report via: https://issues.frontierstore.net/issue-detail/42925

Apologies for any inconvenience caused.

- Ikaros

Hi there CMDR!

If this issue persists, please create a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll try to help you from there! :)

- CMDR Zenit

Hello CMDR, I think the best thing to do would be to take the default settings and just customise them to what feels best for you as you play. If you want to experiment with different settings you can always do this in the tutorials to keep this separate from your CMDR.

- Vostok

Hello CMDR, if you can get in touch with us via https://customersupport.frontier.co.uk/hc/en-us with as many details as you can provide, we can investigate this for you to see what's happening here.

- Vostok

Hello CMDR, if you can send us in a ticket at https://customersupport.frontier.co.uk/hc/en-us we should be able to help investigate this for you. When you send your ticket in please send us a Dx Diag as well, you can find instructions on this in the link here:

https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85

- Vostok

Hey CMDR,

Sorry to hear you are having these problems. If the issues are persisting please do check out our FAQ page regarding game connectivity: https://customersupport.frontier.co.uk/hc/en-us/articles/4405953243666

You can then open a ticket and our team can look into this further for you.

-Ace

Hi there, please try the following steps:

Open Device Manager

Right Click "Xbox One Controller"

Select Update Driver Software

Browse

Let me pick

"Microsoft Xbox One Controller"

If this doesn't help, please get in touch at https://customersupport.frontier.co.uk/hc/en-us and we can investigate further for you.

- Vostok