Escape from Tarkov

Escape from Tarkov Dev Tracker




15 Jul

Comment

Originally posted by caso60

Hi! It's #11523786.

The request was processed correctly, the specialist found out the necessary information and forwarded it to the appropriate department. Will be fixed soon.

Comment

Hello, please write me your support request number

Comment

Originally posted by dustodagreat

that's all it was brother. i tried to login to two different accounts, got into my one realized it was the wrong account, tried attempting to get the auth code for my other one that has my EOD and boom, ip banned and then the auth code came like an hour later to my main. hella weird situation. even crazier its been 3 days and i still got login and download the launcher

Most likely there were other triggers as well. The exact information on how this works has not been disclosed.

Comment

Originally posted by dustodagreat

so you get blocked from logging in if u try a few times in a row because the auth code isnt sent right away? thats wild

No, just a few attempts to login will not lead to this.


14 Jul

Comment

Originally posted by InvestigatorFun9372

REQUESTID#11541358# again same issue. Just spend $4000 on a computer from Ibuypower and its a good setup so it shouldnt be the PC. I was able to play on a gaming labtop from 2016 with barley taking any care of it. Please help.

Well, regardless of the price and PC settings, if your connection is poor, you will have problems))

The ticket is in the queue for processing, please wait for an answer

Comment

Originally posted by dustodagreat

i have sova <3 i havent got a reply yet, it has been about 15 hours :/ my only day off all week and i couldnt touch the game makes me hella sad.

The response time by email is about 1 day)
Also, IP unblocking takes several days


13 Jul

Comment

Hello. Please send the full text of the error (including IP) and a screenshot of the error to [email protected]

Comment

Hello, judging by the description of the problem, your account has been frozen for security reasons. It’s strange that a specialist asked you to try a different browser, because that’s obviously not the problem. Please write to me in private messages the address of the email from which you wrote to us.

UPD. Found your message in PM, I'll check it.


12 Jul


11 Jul

Comment

Originally posted by ImTranqwill

Dude I’ve already talked to 7 different live chat agents they are all pin heads. Losing tarkov money I swear

What exactly did they tell you?


10 Jul

Comment

Originally posted by RevolvingElk

I’ve already messaged support and waited a week for a response that amounted to ‘whitelist email addresses’. Thanks though

Now the response time for support email is less than 1 day.

You wrote back that these recommendations did not help?

Comment

Hello, you need to contact Xsolla support

Comment

Originally posted by Peaches5616

I'm having the same issue. I bought a new PC and when I try to login on the new PC I do not receive the verification code through email. I have submitted a ticket through the website. Should I do anything different besides just wait for an email with the code?

I do receive the emails from the website and even received an email that my account was attempting to be logged into from different hardware. However, I do not receive a code to get past the verification prompt. I have had others attempt to log in on their PCs, but no luck.

Hello. Please contact us at [email protected]

Do not forget to describe in detail your problem, what emails you receive/do not receive, etc.

Comment

Originally posted by RevolvingElk

I'm in the same boat, having tried all of these suggested fixes in the support email as well as a bunch of others that I've seen online to no avail. Can I please PM you for help as well?

Hello. Please contact us at [email protected]

Do not forget to describe in detail your problem, what emails you receive/do not receive, etc.

Comment

Originally posted by Severe-Knowledge6675

im having the same problem. Ive tried all the "fixs" and stillt he same problem. Ive sent a email to the support. But you seem to be able to help. I just got this game and im dying to play. Can you please help me?

You need to wait for a reply by email)


09 Jul

Comment

Hello. Please contact us at [email protected]

Do not forget to describe in detail your problem

Comment

Originally posted by Xylomanthy

u/Sova13 I see that you have helped many people on here, think you could give me a hand??

Hello. Please contact us at [email protected]

Do not forget to describe in detail your problem, what emails you receive/do not receive, etc.