Escape from Tarkov

Escape from Tarkov Dev Tracker




18 Jan

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Hello. Please contact Xsolla support - help.xsolla.com

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Originally posted by Doctadalton

Hello, this threads kinda old but I am having this same issue, can you offer any assistance?

Hello. The problem only with the launcher code? Or with any letters from us?
Please write answer to my PM)


17 Jan

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im stopping the game to fix this. Horrible.. just horrible.

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Originally posted by trainfender

congratz to everyone!

thank you ❤️❤️❤️


16 Jan

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Originally posted by kevywoods

Gmail most certainly does not work.

I need a screenshot of the error

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Originally posted by MrChrisChristmas

Hi, im having the same issue. Updated my mobo and CPU plus new copy of Windows, then no email from launcher any more

Hello. At first try reinstalling the launcher. Then you need to set full rights for the current user (folder properties, "Security" tab) for the game folder and for the launcher folder. Also temporarily turn off all antivirus and security programs, such as Windows Defender or whitelist launcher and game folder in exceptions list(s).

If this doesn't help, try creating a new user in your OS and installing the launcher there.

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This is a known issue that is currently being worked on. Some players reported that waiting a minute or two allowed them to press next and continue to raid results/heal options.

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Try to set paging file on your system drive to 16GB (even if it's SSD). Some players reported it solved stuttering issue for them.

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What Razor99 said. Also if game and your system OS are on different drives - make 16gb pagefile on both of them (even if they are SSD).

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Make sure that your login (that would be your email or profile name) is entered correctly as well. If you still having issues logging in - contact support by emailing at [[email protected]](mailto:[email protected])

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Originally posted by ForensicShoe

Can I PM you for this issue?

Yes


15 Jan

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Originally posted by JohnStaple2

I would also like to email you

Just write me to PM (or chat)

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Originally posted by nick331er

You say That we Should create a new email adress i created three new ones 2 on GMX and 1 on Gmail None of them worked what should i do now ?

Gmail should work. Are you getting any error while enter Gmail?

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Originally posted by spartancat

Any information on when I can expect a response? It's been three days since I sent them what their last response requested and it's been ten days since I bought the upgrade.

Already awaiting processing in the Accounts department.

I think the issue will be resolved within a couple of days

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Originally posted by WaxMelll

Hello I know this is a old thread but I having the issue where they won’t send me the launcher verification email! My ticket number is #8902695 can you still help me?

Hello, answered in ticket

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Originally posted by Known-Candidate-9210

i am having the same problem nothing is working

Hello. Please write to me in PM with a detailed description of the problem and your email address