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#8811480 im having the same issue with logging and cant receive emails from bsg
Hello, check your ticket please
#8811480 im having the same issue with logging and cant receive emails from bsg
Hello, check your ticket please
Hello, EoD user here, same issue where launcher refuses to send authenticator email. Site has sent multiple authentication emails, I've changed my login, password, and security question just fine. Reinstalled the launcher, ran as admin, even ran in compatibility mode. Is there a fix for this bug or do we PM our e-mail addresses and login names to you?
Hello. Please try creating a new user in your OS and installing the launcher there.
If this doesn't help too, please let me know.
Same problem only in launcher support request #8798795# please help man kinda sucks happens right after paying 150$
Already answered)
Yeah, fair enough, but i feel like with an issue like this it would probably overload support.
Unfortunately, support is already overloaded. However, if you have a real problem and you could not solve it yourself, then you should contact us and we will try to help.
I don't own any other email, and I'm not going to create one just for a game. How is it that these (hotmail/outlook) don't work, but gmail + literally any other email service (custom or even spam addresses) do?
How is it that these (hotmail/outlook) don't work
This question is not for us =)
Unfortunately, to register on the site you will have to use another email.
Look also at this my comment, it gives some clarification.
https://www.reddit.com/r/EscapefromTarkov/comments/kroiy1/want_to_create_account_but_cant_register_with/gipg03q?utm_source=share&utm_medium=web2x&context=3
Hey Sova could you help me with mine as well please? I have the exact same issue?
ticket number is #8664473
Ok
This is plain dumb, use a proper email service. You just lost many customers by doing this.
Personally, my opinion is that this is the right decision. Indeed, in the future, you are likely to face a problem and you will have to change the email address associated with your account. So why unnecessary problems if you can immediately register an account for another email?)
Thanks for your reply- I am not quite sure what you mean and it might be lost in translation.
My issue is, even before purchasing the game, I can not register with Battlestate Games (on the website) using my hotmail domain. I believe it only accepts Gmail, and possibly a Yahoo domain.
EDIT: I think I understand what you are saying. You made that change to protect us. In the future, you want to make sure we receive important emails.
My response is : I am an adult. Ill be able to get your emails. I know how to white list your 'no-reply' email and any future correspondence from Battlestate.
EDIT2: pic of the alert
The problem is that even adding our addresses to the whitelist will most likely not solve this problem. Therefore, you still have to create a new email to register on our website. No other way.
Yes, English is not my native language, there may be mistakes in translation, I'm sorry)
I'm having this issue with an outlook domain on a verification email. If this email block is recent, it's most likely the cause because I haven't had this issue in the past. On December 23rd I received a verification email but now it doesn't seem to send.
Hello. The problem only with the launcher code? Or with any letters from us?
unexpectedly good concept!
I was going to purchase this game yesterday but my inability to register with my hotmail domain gave me pause. I know I am one potential customer but this is taking money directly out of your pockets.
I understand whitelisting the no-reply and have already done so but I guess that is irrelevant if I cant sign up to begin with.
Well, first of all, it's made for YOU. So that later you do not face the problem that you cannot receive any letter from us, without which you cannot log into your account, reset your password, or something else.
I just tried to use my hotmail.com.au and it won’t use it. Is there a reason Hotmail accounts aren’t recognised because I don’t really want to create a new email account for one game.
We have blocked the ability to register for some domains, because there are problems with receiving our letters at these addresses for reasons beyond our control.
Not to be rude, but why do we need to write to support to get this fixed? Shouldn't this be a priority because it seems like lots of people are experiencing it.. There's no option to even select a resend activation code in the launcher..
If you have a problem, then you need to contact support, right?) There is no magic button "fix everything". But, if you write to us about problem, we will help you solve it.
Hello can I send u a Pm for the same problem ?
Hello, yes
I have the same issue
request
#8754295
Hello, answered.
u/coffek too
i havent recieved any confirmation or answer to the request. is there a time frame for it to come through?
8725170
Answered 13 hours ago. It's strange. Check your profile on the website
I think so, I only received a message from the system in-game about the new year gifts, nothing more... If u can check the ticket if u have the power to do it and u will see the screenshot from my launcher with eod edition
In this case you have to reset your in-game profile.
I have acess to the game but not EOD edition items, stash, gamma crate, not the increased reputation, only the gold crown
Did you have trial access before upgrading to EOD?
DM me with your global ip address (https://www.myglobalip.com/).
You should contact with Xsolla support (https://help.xsolla.com/).
