Problem is that I wont get authentication email to my hotmail adress, I contacted support to get email changed, got response with fixes that didnt help, emailed again and didn't get the response. I can send you DM on reddit with the account info if you are willing to get the issue sorted.
Hmm, this is a slightly different situation. Yes, send me a private message with the email address you are having problems with
Hello.
You don't need access to your old email. Contact your payment system (for example, the bank from whose card you paid) to receive a statement of the transaction.
The transaction will be marked as Xsolla, by the way.
UPD:
I saw your other comment. You need to contact the person who bought the game for you to receive a receipt from him. Or, provide screenshots of how the key was transferred to you
I too lost one account due to not recieving email and support refused to help. But I learned from my mistake- I used hotmail account where microsoft has added bsg to blacklist, I brought next game to Gmail and 0 problems since.
Apparently, you were unable to provide proof of account ownership. Otherwise, access would have been returned without problems.
DM me with your global ip address (https://www.myglobalip.com/).
Hello, write me your support ticket number, please
this is not even gold, its platinum!
Hello, write me your support request number, please
[deleted]
Accepted. Hide your address, I wrote it down, and I will clarify the information
UPD: I was informed that you were answered 15 minutes ago
its planned to boost up leveling on this skill
Maybe you should change your letters then? It's not like other email are not coming through, so this clearly has to be fixed from the dev side...
As I wrote earlier, this is incorrigible on our part.
Yes, I have been waiting on a response for almost a week
Write me your email address, please
Hello, could you write your request number?
And I reset my password like 8 times, still nothing
Did you tell support that the recommendations did not help?
I don't see any reply in my emails, I checked all folders including spam. I only got the automated message saying my ticket was created. Is it possible for you to resend the message or send it via reddit dm? Thanks.
In your case you have to contact with Xsolla support (https://help.xsolla.com/).
The ticket id of the more recent request is #9046160#
The ticket id of the more recent request is #9046160#
We replied to your ticket 15 days ago.
What is your support ticket id?
Close all programs opened in the background.
Clear cache.
Hey, can u check my sitution too. i have same problem that i can reset my password but still incorrect email /password
Hello, you need to write a NEW letter to the email address [email protected] enclosing the following information:
- If you have made any purchases for this account, please send the screenshot of the receipt of purchase. Please make sure the payment system interface and Xsolla transaction numbers are clearly visible.
- Also need a screenshot of the receipt from your payment system or online bank, with which you paid for the purchase.
- The e-mail address that was initially used for registering this account, and account creation date.
- History of account username changes.
- If the account has access to the game, please provide the playable character name as well.
- Any additional info that you think will prove your ownership of this account.
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