Europa Universalis IV

Europa Universalis IV Dev Tracker




04 Jul

Comment
    AndrewT on Support Forums - Thread - Direct
What version of our launcher do you see? Current is 2021.6  

01 Jul

Comment
    AndrewT on Support Forums - Thread - Direct
Let's try forcing an update of the launcher.

Download the installer package: https://forumcontent.paradoxplaza.com/emailsignatures/2021.6-win-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for the game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

THEN:
- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/... Read more

14 Jun

Comment
    AndrewT on Support Forums - Thread - Direct
Thanks, but videos of the problem don't add much to the diagnosis of why this is happening to you. Please follow my steps laid out above, thanks.  

13 Jun

Comment
    AndrewT on Support Forums - Thread - Direct
You may have firewalls in your internet modem/router, even at your ISP. How did you bypass, with a VPN perhaps?

Do you have any other computers you can test this on, whether in the same location or elsewhere?

Alternatively can you try this computer in a different location?  

11 Jun

Comment
    AndrewT on Support Forums - Thread - Direct
Let's try forcing an update of the launcher.

Download the installer package: https://forumcontent.paradoxplaza.com/emailsignatures/2021.5-mac-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for the game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

Then please repeat the launcher reinstall procedure (ie deleting that folder) from before.

Good luck with that!  

10 Jun

Comment
    AndrewT on Support Forums - Thread - Direct
So you never see our launcher at all, is that right? If so Please delete the ~/Library/Application Support/Paradox Interactive/ folder. To see it go to the Finder, hit command-shift-G (ie Go To) and paste in ~/Library/Application Support/ . Then run the game from the PLAY Button in Steam, to reinstall the launcher.

If that does not get the launcher running, we will need these files from that same folder:

Attach ALL .log files Found here ~/Library/Application Support/Paradox Interactive/launcher-v2/  

01 Jun

Comment
    BjornB on Support Forums - Thread - Direct
Hi!

Unfortunately Steam has a limitation on how many beta branches a project can have, and we reached the ceiling I'm afraid.

We are removing patches that are being used by next to no one to make room for more recent patches. We'll investigate if there is another solution going forward - but for now we need to make a choice between really old patches playing by a handful of people, or the newer ones.

Our apologies to you guys whom actually did use these patches.  

27 May

Comment
    AndrewT on Support Forums - Thread - Direct
Let's try a clean reinstall of Steam and game then:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- exit the Steam app entirely
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- delete everything in the Steam folder EXCEPT steam.exe and the SteamApps folder
- run steam.exe to rebuild all that
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

Good luck with tha!  

24 May

Comment
    AndrewT on Support Forums - Thread - Direct
I don't see EU4 in Task manager there so I guess this is a Steam problem. Please try a
Steam Flush Config
support.steampowered.com

Steam Support :: Clear download cache

support.steampowered.com ... Read more

23 May

Comment
    AndrewT on Support Forums - Thread - Direct
No real ideas here, sorry. Does your firewall record having blocked the game or our launcher?  

09 May

Comment
    AndrewT on Support Forums - Thread - Direct
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach system.log , error.log .  

08 May

Comment
    AndrewT on Support Forums - Thread - Direct
This has helped at least one affected user. Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.  

03 May

Comment
    AndrewT on Support Forums - Thread - Direct
If the game runs from eu4.exe then we are back to a launcher problem, although why you can run eu4.exe but it cannot I'm not sure.

What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

EU4.exe and dowser.exe (in the Steam Eu4 folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2021.3.1/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

If that doesn't help, you could try setting them all to run as the Windows Admin user too.  

30 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to Borderless.

THEN go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, Has the game ever ru... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Now there are new instructions for this under the subscription model!


1. Find the file "dlc_load.json", usually located in "C:\Users\your_username\Documents\Paradox Interactive\Europa Universalis IV"

2. Right click it and select Edit (this can be done in any text editor)

3. To disable DLCs, add them to the "disabled_dlcs" list



Below is an example with the DLC Conquest of Paradise disabled, note the added prefix “subscription_dlc/”:

{
"enabled_mods":[],
"disabled_dlcs":["subscription_dlc/dlc/dlc010_conquest_of_paradise/dlc010.dlc"]
}  

19 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
ibicdlcod said: This method don't work for now, the "dlc_load.json" does not even exist,
Are you sure about that? I have it, and if I delete it, it comes back.  

12 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
I'm already helping you in a ZenDesk ticket on this.  

26 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
I've passed this issue onto my management in Paradox. What can or will be done about it I cannot say, but it is being looked into!  

15 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Yes, your antivirus app has deleted or quarantined that file. Which one do you use? You may need help from their support to stop it doing that.