Europa Universalis IV

Europa Universalis IV Dev Tracker




01 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Note that you can run eu4.exe directly from File Explorer, which bypasses the launcher.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.

IF that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Yoo mean the update of EU4 to 1.31.6 ? because that should not have affected performance at all, it was mostly just to add Epic store compatibility.

Or was this from the 1.30.x patches to the 1.31.x ones?  
Comment
    AndrewT on Support Forums - Thread - Direct
Let's try forcing an update of the launcher.

Download the installer package: https://forumcontent.paradoxplaza.com/emailsignatures/2021.8-win-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for the game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

Then:
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/P... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Note that you can run eu4.exe directly from File Explorer, which bypasses the launcher.  
Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to Borderless. THEN go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.


IF that doesn't help, Please do a full **clean*... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Is your MacOS User Documents folder on your local disk, or has iCloud grabbed it? If the latter, that's a problem with the launcher at the moment - can you move it back?

If that's not the issue, then it's probably a file access/permissions issue in MacOS. Go to System Preferences > Security & Privacy. Then select the Privacy tab. Scroll down to files and folder in the left column. You’ll see a list of apps and the folders they need access to. Check the box to give access.

...

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30 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
windwalker14 said: Thanks.
Running EU4.exes give error message VCRUNTIME140_1.dll missing. For some reason an uninstall and deleting the full EU4 dir structure did not create this file.
Please go here:
support.microsoft.com

...

Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Try unloading this utility:
C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe
as I've seen it cause problems with our games.

That aside I agree with grotaclas , you seem to have a corrupted game installation despite the attempted clean reinstall. Did you make 100% sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again?  

29 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
unmerged(855426)
On a separate issue, your forum account dates from before Paradox accounts existed, and has failed to merge into this one for some reason. Log out of all Paradox sites then log in here directly. If that does not complete the merge, please lodge a support ticket at paradox.zendesk.com . Include there the forum name of your pre-Paradox account forum name if you know it.  
Comment
    AndrewT on Support Forums - Thread - Direct
MachopPower69 said: Is this a launcher issue or not? I've had issues with the launcher in the HOI4 one ever since the recent update where they now make mods load differently. If it is a launcher issue, go to the general forums and go onto the recent launcher update post and tell them. They can help you out.

If it isn't, then this is as far as I can go.
Please make your own thread - in the HOI4 forum if that's what game your problem is with - and I'll help you there.  
Comment
    AndrewT on Support Forums - Thread - Direct
unmerged(855426) said: Ive sent a email 2 paradox as it was suggested, they told me 2 go here, now im here and still im asking why this game doesnt start since today, after it started for the last 4000 hours perfectly fine and everything else on my pc is running and i didnt change anything. Now i needed 2 waste about a hour with registering and stuff only 2 write in a semi active forum....
Semi active? On what exactly do you based that assessment? I read and post here every day.


Anyway, to your problem. Is it that our launcher runs okay but does not ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please try the following:

- unsubscribe from all mods in BOTH the Steam Workshop and the Paradox mod site mods.paradoxplaza.com
- delete the folder Documents/Paradox Interactive/EU4/mod/
- delete the file Documents/Paradox Interactive/EU4/mods_registry.json (if present)
- delete the file Documents/Paradox Interactive/EU4/launcher-v2.sqlite (if present)
- run the game up and check the launcher is okay with no mod or other errors
- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!  

28 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
Helrinn said: Yes, games use driver but is there a specific driver for eu4?
What kind of driver are you referring to here, a video driver? This game will use whatever one you have install in Windows, there is no specific one for specific games.

...
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Comment
    AndrewT on Support Forums - Thread - Direct
I'm very glad to hear that!

All the best!  

27 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
In all honesty I'm not sure; I know Steam Cloud sync needs to be enabled but I can't really test whether the overlay needs to be.

The other question is whether it needs to be active once the purchase is made. I suspect not! So perhaps you could enable it to buy the subscription (either yourself or with help), then disable it to play.

Not a very definite answer I know, I'm sorry!  
Comment
    AndrewT on Support Forums - Thread - Direct
Helrinn said: How can I remove and delete the entire Paradox system registry and its launcher?
We don't provide any way of cleaning out the registry, sorry. All you can really do is search it for the game and launcher. You may find that apps like Ccleaner and Revo Uninstaller can do that for you.

...
Read more

26 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
I don't see any reason for this in those files.

This was only a Steam reinstall, not the whole of Windows?

Did you also delete the Documents/Paradox Interactive/EU4/ folders of all those games?

What antivirus app do you use? Have you added all these games' .exe files to its exceptions lists?  
Comment
    AndrewT on Support Forums - Thread - Direct
In your Steam client make sure Steam Cloud Sync is enabled, and also the Steam overlay for this game.