@Adelrad and I have been discussing this in his thread Connection to Server was closed, unable to connect on port 26000 but we decided today to start an official thread.
At the same time our internal network partner Advania opened a supp...
Read moreWe’ve had a few reports recently about this particular issue, but only from EVE players in Latin America – mostly Mexico and Chile. Based on metrics (particularly daily active users from Chile) then this started on 24 February.
The errors are puzzling. Based on the logs we have seen so far then the connection to the Server doesn’t appear to be blocked and it isn’t terminated by the Server or any network equipment. Rather there is this in the logs Invalid answer from server GetServerStatus when the Client tries to authenticate to the Server.
We suspect that somewhere there is possibly some network traffic inspection (filtering or proxy; possibly there is blocking, either a direct block or something that times out) since we are seeing CORS header errors in the Launcher as well, indicating that the headers have been stripped by some middle layer, but primarily that mangled reply to the Client that the Client is unable to decipher. There ...
Read moreHello everyone,
We are investigating connectivity issues to players in Mexico and several South American countries. Users in affected areas who are experiencing an inability to connect, please submit a support ticket under the Technical category with the following information:
Please DO NOT post these details as a reply in this thread as they will contain private information.
*Please note that the traceroute we are looking for is to TQ; on Windows this can be done from a command line ...
Read moreEven after the fixes before the weekend then the graph was a bit noisy. After the disconnects this morning it is actually a bit more quiet, but then again this is Monday morning and so less people from the UK are online.
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Virgin Media has responded to the email I sent this morning confirming that they received it.
I only find the network diagnostic in one of the ticket and the trace route in the other one appears to be cut off. Can you resend the full trace route into either of the tickets and let us know here, please?
I’ve heard some unconfirmed reports that “Total Play Telecomunicaciones SA de CV” did some upgrades on their infrastructure recently to (better) support IPv6. Maybe there was some fallout there in supporting IPv4 properly, or there are IPv6 <=> IPv4 translation issues. Perhaps also check with them on that angle.
tranquility.servers.eveonline.com (TCP, port 26000) is at 172.65.201.188 – only on IPv4. That is the address you get for TQ?
After Virgin Media made a fix in the early afternoon on 3 Mar (between 13:30 - 13:45 UTC) then all was good over the weekend until last night when there were small disconnect spikes at 01:01 and 03:25. Since then all been quiet.
I replied to the email thread we had with Virgin Media and Liberty Global to let them know of this latest development.
But: If this continues then you, as customers of Virgin Media, need to open cases with them. Then please reference your previous ticket(s), all the details here in this forum thread, as well as the details in ...
Read moreThanks; and if you could also do me a favour as well.
Please find the support ticket you filed with us and make sure it includes
as well as
You probably/hopefully submitted the network diagnostic results, but I would also like to see what the standard trace route tool outputs.
Please include this in your ticket and kindly then post the ticket # here.
Finally, if you have telnet on your machine (or can install it), what is the output from
Read moretelnet ...
Everyone that has raised a ticket with us from Mexico is using “Total Play Telecomunicaciones SA de CV” as their ISP, as far as I can tell from the data we have gathered so far.
Is that the largest ISP in Mexico? Anything that might explain why EVE players in Mexico might only be using “Total Play Telecomunicaciones SA de CV” as their ISP, or why only those players are affected and not players using other ISPs in Mexico?
Is “Total Play Telecomunicaciones SA de CV” partnering with other ISPs in other countries in Latin America? I see the complaints from other Latin American countries are bit more diverse when it comes to ISPs.
Is “Total Play Telecomunicaciones SA de CV” your ISP? If so, please open a ticket with them and ask them if they are blocking, scanning, filtering, proxying, or manipulating your network traffic in any manner. This would include if there are transparent proxies. In particular ask them to make sure that traffic to
Read moreWe’ve had a few reports recently about this particular issue, but only from EVE players in Latin America – mostly Mexico and Chile. Based on metrics (particularly daily active users from Chile) then this started on 24 February.
The errors are puzzling. Based on the logs we have seen so far then the connection to the Server isn’t blocked and it isn’t terminated by the Server or any network equipment. Rather there is this in the logs Invalid answer from server GetServerStatus when the Client tries to authenticate to the Server.
Do you see that error in your Client logs?
We suspect that somewhere there is possibly some network traffic inspection (filtering or proxy) since we are seeing CORS header errors in the Launcher as well, indicating that the headers have been stripped by some middle layer, but primarily that mangled reply from the game Server to the Client that the Client is unable to decipher. There are sometimes also other network...
Read more@Adelrad, you are not experiencing disconnect issues but rather that you can’t connect at all? And in the Client logs there is an “Invalid answer from server GetServerStatus” error?
NO. PANTS.
Heck a vid on what to expect in iceland might be good.
m
Hello everyone o7
The latest installment of Community Beat is here!
The EVE Online community is vast, and the Beat aims to help pilots discover new parts of the community that they may not have been aware of before. This week we look at a the scientific journey of a Raiju entering the Hypernet, evemoedesu’s structure bash art, some funny highlights from Friendship week which recently concluded and give a little shoutout to the man himfself, Steve Ronuken.
If you have an upcoming event, or thoughts on what you want to see - let us know! It’s getting close to Fanfest and we can’t wait to see you all there.
See ya in a couple of weeks.
This thread is only about the disconnect issues that were affecting Virgin Media UK customers. For your issue, which is of a different nature and with a different ISP, please create a technical support request.
UK status since 1 Mar:
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I’ll update here and on Twitter on a few days with longer-term data, but this case is closed.
You are in Mexico or Chile? If, please file a support ticket.
Could be.
We explicitly suggested to VM on Monday evening that they “try a different egress point to reach 172.65.192.0/20”.
Prior, early in the morning on that same day, we had suggested they could “perhaps change that for 172.65.201.188 (or for Cloudflare in general, AS13335) and route directly within the UK to Cloudflare? Perhaps even initially only as a test to see if a new route makes a difference.”
BTW, the fault was that VM’s systems were trying to establish this direct peering (that they ended up with) but their systems were failing because of prefix limits being breached.
devtrackers.gg
