Gems of War Dev Tracker

To be clear in case anyone who isn’t familiar with how our team is structured reads this so may not understand what Jerog said here:

Our Customer Experience staff (CX team) handle all communication and are part of the game development team in house at Infinity Plus Two, the developers of Gems of War.

So we have full time staff dedicated to looking after communications and player support so that the programmers can focus on what they do best: programming and that responding to the community doesn’t delay work on bug fixes or new features ...

Hey,

Yesterday was the last public holiday we had after a month of many many holidays and short weeks.

We’ll be continuining to answer tickets about Tide Lash today.

@S1eepy specifically: if you’d like a refund on your 2nd purchase please contact your store’s support asap (ie. Steam, Xbox, Googleplay, App store, Playstation…) as we can’t provide refunds from here, the store that you paid handles that.

If you’re unable to get a refund from them or as an alternative to a refund we’re happy to exchange your purchase for something of equal value from the game so just let us know what you plan in your ticket and we’ll help with that when we reply.

Same <3 <3 <3

Our artists are full time artists, they don’t program, they don’t know how to program, no one wants them trying to solve bugs. This change did not require a single programmer so didn’t take any time away from bug fixing/development.

Originally published at: https://gemsofwar.com/campaign-ending-the-prismatic-key/

Campaign Ending Soon The final week of the Campaign is upon us! This is your last chance to earn rewards from the Campaign, or purchase an Elite Pass to earn some of the following rewards. The Onyx Giant Once the campaign ends, you will need to wait 3-4 weeks to try and find him in…

Good catch @Stratelier! The old art wasn’t bad but we just thought Kitsune should have looked more appealing especially as it’s an early game Troop so we wanted it to look nicer.

So we gave it to one of our in house illustrators to go crazy with it

Voila - new Kitsune

Oh cool, hopefully we can get back to you today!

Edit: Unfortunately we didn’t have time to get your ticket today but definitely Wednesday Australian time, as tomorrow (Tuesday) is apublic holiday.

Hey, if you contact support here we can take a look into what’s going on with your crafting:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595

Hi folks,

This is a bandiad fix for the empty shop issues until the hotfix goes live to fix it properly.

You might see some content early until then.

You should receive what is displayed on the offer even if it’s early.

We are aware of an issue where this wasn’t the case for Tide Lash/Daemon Leash, and players who were shown something different to what they purchased for that will be compensated with the correct Weapon by Support when they contact us.

Hey folks,

We’ve spoken to the team about this first thing this morning.

This is a side effect of a bandaid fix we put in for the empty stores until the hotfix patch goes live to fix it properly. I knew you would get the next week’s content a little early but thought it was going to display what you would receive correctly.

If you’ve had this problem and contact support we will send you the Weapon you were shown when you made your purchase.

This Help Center article covers the issue and has the direct link to contact support at the bottom:

Originally published at: https://gemsofwar.com/tall-dark-and-gruesome/

New Epic Troop: The Umbral Giant The Umbral Giant will be available this week for 400 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time. World Event: Key to Darkness There are 6 battles that players can encounter during the event:…

Originally published at: https://gemsofwar.com/the-oracle-knight-nintendo-switch/

New Epic Troop: Wu Hao Wu Hao will be available this week for 400 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time. World Event: Price of Knowledge There are 6 battles that players can encounter during the event: Vine Marten,…

Originally published at: https://gemsofwar.com/bounty-weekend-catterfly-nintendo-switch/

New Bounty Troop: Catterfly The Catterfly from Bright Forest, is this weekend’s Bounty Captain. The Catterfly will be available in the Bounty Shop, and will appear in Gold, Glory and Guild chests in 3-4 weeks’ time.