The stores perform QA on our builds before approving it to go live. We have our game on 7 stores, so it takes a little time for us to get the go ahead to press the release button.
Basically that means that for client fixes, like this hotfix, there is always a gap between when we’ve finished the work and when the update is released.
If it’s a server fix then we can release it as soon as we’ve finished our testing as it doesn’t involve the stores, but for this hotfix, it’s a client fix.
We’ll be working out what we can do regarding compensation once the issues are fixed. We always wait until after the issue is fixed to sort out comp so we can have the entire picture of how the issue affected the player base and how long the issues went on for.
If you would like a refund, please contact the store you made the purchase through. On our end we can only compensate in game, I don’t have the capability to process monetary transactions as we don’t handle the money ...
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