Gems of War Dev Tracker

oh good, I did try looking into it earlier as we had an issue with our PQ3 servers around the same time and when you can’t even reach our GoW status page that is highly suspicious that the issue was on our end, but I was unable to spot anything that should have caused the issue, so was planning to poke the team about it more on Monday, but if you confirmed ISP issues - well I’m not sure if that’s better or worse for everyone haha.

It always sucks for a lot of people when an ISP has issues but it sucks if it’s the game server with the issue too.

Thanks for letting us know.

We can trial it and if it doesn’t work we’ll review it again.
I think the requirements to become trust level 2 are too high if posts need to be flagged.
Another option is to lower the requirements to become trust level 2, but that also seems dicey.

I can also check the flags over the weekend and if it’s being abused I’ll revert the change and remove the flags.

Edit:

I’m going to test ban Bramble on Monday or Tuesday when we’re both working to see what’s going on with these emails, but I think I see where the break is.

I’m running out of time to contact people in this thread about their bans and deleted posts so I have added that to my to do list for Monday/Tuesday.

I appreciate all the info you folks have given, as well as the constructive way these issues were raised in this thread. Thank you for bringing this all to my attention.

Let’s not discuss specific bans here please. If you’ve written a support ticket we will answer it when we can.

Working on this stuff at the moment, so live update. I’ve made the following changes and am still digging around for these ban emails:

System messages now come from Kafka, not Saltypatra.
I won’t be the one sending all of them, the messages will automatically use my username, but at least the replies will come to me if there’s an issue.

Trust level changes to access features (old → new):

• flag posts: 2 → 1
• ignore users: 2 → 1

Promotion from level 0 to 1 now requires:

• posts to be read for 10 minutes (up from 0 mins)
• topics entered: 1 → 3
• posts read: 1 → 5

I increased the requirement to become trust level one to help avoid any issues from flag spam from new users if there’s some drama.

I also allowed the use of the ignore function earlier because everyone should have the right to not view posts from users they don’t want to interact with.

...

I had no idea the emails weren’t working until today I’m very sorry folks. I’m looking into it as mentioned.

Originally published at: Faction Expansion – Primal Rift (Nintendo Switch) – Gems of War

This weekend Primal Rift is getting an expansion. The faction’s Deep Delve will become available for players to enjoy (once they complete Delve Level 100 or higher). It will also be gaining a new Epic Troop – the Dark Fores...

Hey, the level cap for Raid Boss was 500 but after 7.0 it is now 665.
So I don’t believe this is a bug but more that maybe the level cap could be reviewed.

If your guild is hitting it quickly would you mind sharing a screenshot from your Raid Boss > Guild tab?

I will make a feedback request and include the screenshot to support it.

I’ll review the trust level needed to flag.

Just here to share the outcome from this feedback:

We acknowledge that the naming of our live events as well as the goal of the Invasion event is a little unfortunate when they happen to overlap with historical events. There’s obviously no intentionality there, but as these events do run as a (relatively) set schedule, sometimes they will have dates that have crossover. We have in the past responded to real-world events as they have occurred, but as a general rule, our preference is to keep the schedule fairly stable with regards to historical events.

@icy I’ll chase that email up today as well and DM it to you - as well as try to do a check to make sure they’re being sent properly and nothing is broken with the emails.

@awryan anyone who is banned is emailed the reason. And correct, if a post is deleted then a warning or ban should immediately follow, because posts aren’t deleted unless the community guidelines are broken. You can contact support to appeal a ban on the forum.

I don’t believe the forum tools has an option for the ban mail to come from the team member who placed it, it comes from the system - which can be set to appear...

Unless the bug is quite old there’s no need to tag CX, while we do try to leave a tag in the title to let everyone know the status, if we miss editing the title of some it’s still unlikely we’ve missed reporting it to the team at all unless there’s literally no edit or anything on it for a very long time (2 weeks+). We’re not perfect but I think we get at least 99% of the bug reports that come through here. I apologise, if we could acknowledge everyone in a more timely way we absolutely would.

Threads that have been derailed or are duplicates of one we’ve already addressed we may leave to respond to later as sorting through irrelevant posts nad duplicates adds more work to reply - ie. we can’t simply reply about the bug, now we also have to get the thread back on track or moderate the forum by merging threads etc. but I assure you everything that comes up is either tested or passed onto the dev team (or both) the same day it appears on the forum. We check the bug reports here...

Hello

@jruderman
Thank you for the recorded video footage.

This is not a bug.

Please note that in order to change the banner of your team, you have to select the team first that you would like to change the banner for.

In your video, at 0:03/ 0:04, there is an onscreen prompt to select a team first in order to edit the team’s banner.

Hello

I’ll bump the original report to the development team and create a quality of life request for this for the team to take into consideration.

Please note that this issue is low priority as it only blocks the mobile achievements button when there is active server maintenance or important urgent information. (And not constantly)

Hello

Thank you for the screencaptures and the clear reproduction steps.

I’ve published the created article for this feature.

Hello

Closing this thread as it involves a sensitive topic and the original matter has already been discussed/responded to.

Please keep things civil!

Hello

I’ve added these screencaptures to the report.

Hello

Thank you for the report.

I’ve bumped this issue to the development team!

@DAeron if you have a general issue or feedback about the forum you can post it in a forum thread (so here would be good).

If it’s about something to do with your user account or something else that might be private please contact support

@icy If you want to complain about a ban you can contact support, it’s not appropriate to discuss it on the public forum. Thanks!

Hello

The fix for this issue should have been deployed out!

Please let me know otherwise.

Hello

This is a currently known issue!

I’ve received confirmation that this issue will be fixed in the incoming 7.1 Update.