We've gotten some great bug reports, but sure, it's a fraction of the audience. It's too be expected though and I do think all of the key issues are covered. The challenge starts to come when we have much lower volume/percentage of tickets for an issue compared to the noise we see on reddit/Twitter - in that case, it's tough for the team to really understand the scope (is it just a few people? is it really everyone? are these people even actually in the flight?). This is a new resource for us building out our own dedicated support/ticketing site - we're learning a lot along the way and this should become a really great tool for us and players moving forward.