Hell Let Loose Dev Tracker

Hi all,

We're sorry to hear you're having this network error, we've moved the thread to report a problem forum so we can offer further support.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If the issue continues, we would recommend checking whether you have any firewall or blocks on your router with your ISP, as this can also cause the issue.

Please do get back to us on any outcome!

Regards,
Team17 Support

Hello,

We're sorry to hear you're having this issue, we've moved your thread to report a problem to help further!

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hey ovgejmer,

We're sorry to hear you're having this issue, we've moved your thread to report a problem to help further.

Can you please try the steps in this article[team17.helpshift.com] to see if they help at all?

Get back to us when you can!

Regards,
Team17 Support

Hey DeathDealer,

Thanks for getting in touch with us.
We've moved your thread to report a problem.

Can you please confirm whether you're experiencing crash issues and if so, please can you share any crash errors you receive with us?

Get back to us when you can.

Regards,
Team17 Support

Hey Funk,

We're sorry to hear you're having this issue. we've moved your thread to report a problem.

Thank you for sharing your report with us we greatly appreciate it.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hey TastyBits,

We've moved your thread to report a problem to help further.

We have replied to all emails from the weekend, if you have emailed us please do check there.
We will continue support through email as well if you have contacted us by email.

If you have not, please do let us know!

Regards,
Team17 Support

Hi ILKAY,

We're sorry to hear you're having this issue. We've moved your thread to report a problem so that we can help further.

Can you please confirm the exact error message? Is it just 'a network error has occured'?

When exactly does this occur?
Does it happen on all servers that you try to connect to or just one server?

Get back to us when you can.

Regards,
Team17 Support

Hey Ormvz,

Thanks for getting in touch - sorry to see your progress appeared to reset.

Luckily, all progress made in Hell Let Loose is stored server side so your progress will still be there and you won't have lost anything.

Usually, this occurs when there has been a disconnection specifically with the Steam client or servers - we find players who experience this disconnect often get their progress back when they next close out the game and log back in.

Some players have found that their progress was restored after logging back in and playing a couple of matches first.

Please do let us know if you are still having this issue following your initial report and after playing some matches when logging back in and if so we can investigate this further :)

Regards,
Team17 Support

Hey metin,

Thanks for getting in touch with us - sorry to hear you're having issues with a network error in Hell Let Loose.

What @TWB*Clell_Miller is referring to is your Internet Service Provider or ISP :)

We would most definitely recommend reaching out to your Internet Service Provider (ISP) to make sure your NAT is open and if it isn't, to discuss with them opening it so you can have the best NAT type for online multiplayer services.

So we can ensure you have the best connection, can you please follow the steps in the article below:

• Troubleshooting Network Connectivity[team17.helpshift.com]

We would also recommend making sure that the following exceptions are added to any anti-virus/firewall or ... Read more

Hey Lohkovoittaja,

Thanks for getting in touch with us about Hell Let Loose.

Nvidia filters have been disabled on Hell Let Loose in response to consistent community feedback around the use of the filters to negate the intended darkness of night maps and have a better advantage against other players.

The team are aware of the community response to this decision and it is something they will continue to look into - we really appreciate any and all feedback and will be sure to make the information you have provided available to the team for consideration.

Please don't hesitate to reach out in the future should you have any further queries.

Regards,
Team17 Support

Hey Donnie Brasco,

Thanks for getting in touch with us - sorry to hear you're having issues with the Lost Connection to Host error message in Hell Let Loose.

Can you please check your anti-virus/firewall/Windows Defender and make sure it is not blocking the game in any way?

We would also recommend making sure that the following exceptions are added to any anti-virus/firewall or Windows Defender software you may be using:

• HLL.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL_BugReportUploader.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL-Win64-Shipping.exe - Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64
  
• EasyAntiCheat.exe - Program Files (x86)\EasyAntiCheat
  
• EasyAntiCheat_Setup.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat
  
• Launch_HLL.exe - Program Files (x86)\...

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Hey Moondogg,

We're sorry to hear you're having this issue, we've moved your report to our report a problem forum to offer further support.

The loadout bug should have been fixed in the recent 14.4 patch, can you please make sure that you have updated to this?
To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If the loadout issue still continues, please can you get back to us to let us know and tell us exactly what is happening?

We will be sure to pass on your feedback in regard to prone, thank you for sharing this with us.

Regards,
Team17 Support

Hey [BWR] NEXEON,

Thanks for getting in touch with us, we've moved your report to our report a problem forum to offer further support.

Nvidia filters have been disabled on Hell Let Loose in response to consistent community feedback around the use of the filters to negate the intended darkness of night maps and have a better advantage against other players.

If you would like to keep up to date with the updates and information you can join the Hell Let Loose Discord.[discord.gg]

Thank you for your support!

Regards,
Team17 Support

Hello,

We're sorry to hear you're having this issue.
We've moved your report to the report a problem forum to be able to help further.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Patch 14.5 which releases in November (date TBC) will bring part one of the British forces rework!

Hello NanaaLag!

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with getting a black screen when playing the game.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or ...

Read more

Hey,

Thanks for getting back to us with that DxDiag!

I've had a look through and it looks like your graphics drivers are out of date, could you please download and install the latest drivers for your NVIDIA GeForce RTX 2060 card?

To do this please go to the NVIDIA web page here[www.nvidia.com] and follow the instructions.

I can also see from your DxDiag that you have both an onboard Intel graphics card as well as a dedicated NVIDIA card - can you please make sure that you are attempting to run the game through your NVIDIA and not your Intel card? To do this:

1. Type Settings in Windows Search and press Enter
   
2. Click on System
   
3. Under the Display...

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Hey all,

Thanks for getting in touch - sorry to see that their are some issues with crashes occurring!

Can anyone who is having persistent crashes pop us over their DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply
...

Read more

Hello,

Thank you for getting back to us and sending your Dxdiag.

Having taken a look at the information provided we can see that you are having a few faults/crashes so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Also, we can see that you have ArmouryCrate.Service.exe installed, can you please either disable or uninstall this as this in known to conflict and cause crashes with the game?

Once you have done these steps please retest the game and see if the problem continues.

We look forward to your reply.

Regards,
Team17 ... Read more

Hello,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game crashing.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or ...

Read more