Hell Let Loose Dev Tracker

Hello NanaaLag!

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with getting a black screen when playing the game.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or ...

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Hey,

Thanks for getting back to us with that DxDiag!

I've had a look through and it looks like your graphics drivers are out of date, could you please download and install the latest drivers for your NVIDIA GeForce RTX 2060 card?

To do this please go to the NVIDIA web page here[www.nvidia.com] and follow the instructions.

I can also see from your DxDiag that you have both an onboard Intel graphics card as well as a dedicated NVIDIA card - can you please make sure that you are attempting to run the game through your NVIDIA and not your Intel card? To do this:

1. Type Settings in Windows Search and press Enter
   
2. Click on System
   
3. Under the Display...

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Hey all,

Thanks for getting in touch - sorry to see that their are some issues with crashes occurring!

Can anyone who is having persistent crashes pop us over their DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply
...

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Hello,

Thank you for getting back to us and sending your Dxdiag.

Having taken a look at the information provided we can see that you are having a few faults/crashes so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Also, we can see that you have ArmouryCrate.Service.exe installed, can you please either disable or uninstall this as this in known to conflict and cause crashes with the game?

Once you have done these steps please retest the game and see if the problem continues.

We look forward to your reply.

Regards,
Team17 ... Read more

Hello,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game crashing.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or ...

Read more

Hey Ξ HITMANAlex,

Thanks for getting over that DxDiag.

I can see some Razer software crashes on your system - Razer software has been known to occasionally cause some performance issues in Hell Let Loose.

Could you please uninstall any Razer Synapse or related software before retesting the game and seeing if the issue persists following this?

Get back to us when you can.

Regards,
Team17 Support

Hey Patrick Bateman,

Thanks for getting in touch with us - sorry to hear you're having some performance issues whilst playing Hell Let Loose.

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste i...

Read more

We're just working out some issues with the listing, however, here are the details!

Ultimate Edition:

Enlist in the ever-expanding Hell Let Loose experience, bringing you World War II on an epic scale. With battles of 50v50 players and a dynamically shifting front line, this first-person shooter demands teamwork, communication, and strategy, not only to win but to survive!

Be ready for combat on a series of iconic battlefields, where you and your teammates will fight against other skilled soldiers, playing one of our fourteen unique and important roles.

With the Ultimate edition, you are prepared for battle with 6 of our sought after DLC packs – Skull Bucket, False Front, Hot Drop, Lethal Tide, Silver or Iron Vanguard and Cavalry Coat.

Join the chaos of war with different historical weapons, vehicles and equipment that are intricately detailed, bringing the realism to the brutal and bloody warfare. We’ll see you on the frontlin... Read more

Hello,

Thanks for getting in touch with us - sorry to hear you're having some crashes when playing Hell Let Loose.

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've ... Read more

Hello Yanouk,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game kicking you out and then your progress missing.

First, can you just confirm you are able to get back into the game to play it?

Please do not worry as player progress is saved server side and this problem is due to a disconnect between the client profile and Steam.

The first thing to try is to play a full game like this and when you finish the match the levels you have should be restored.

If this does not happen then can you completely close Steam(open task manager and make sure no Steam is open there) Then reopen Steam and verify the game's files,to do this follow the steps below:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If the problem continues after this then ple... Read more

Hi there,

We're sorry to hear you're having this issue.
We've moved you thread over to the report a problem forum so that we can offer further support.

Could you please confirm the exact error message that you receive?
Any screenshots of this in English would be very helpful for us so that we can then offer the correct support for the issue.

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screen... Read more

Hey Xtreamchocolate,

We're sorry to hear you're having this issue.
We've moved you thread over to the report a problem forum so that we can offer further support.

Could you please confirm the exact error that you receive?
Any screenshot of this in English would be very helpful for us to be able to help further with this issue.

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the for... Read more