[2020] No compatible driver/hardware found [Vulkan]

Hey there!

We are currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error. As your drivers are up to date, please try reinstalling the game and testing again.

If the issue persists, please send us your system files for further investigation! When you do so, you can pop the case number into this thread so we can have a look.

DX Diag

MSINFO

Originally Posted by Genkaku_San
I got a fkcing bug that I can't play Hyper Scape so please fix these cuz like 100k players can't play cuz of it !

Hey, Genkaku_San!

Welcome to the forums, is this the same error that ronni- is getting? If so have you followed the information posted above by Ubi-Spud?

Originally Posted by hillclimb.FL
I have the same problem after reinstalling twice and my drivers are up to ate. pls help!!! here are my files:

file:///C:/Users/Max/Desktop/system%20informatons.txt

file:///C:/Users/Max/Documents/PC/DxDiag%202.txt

i hope the thing with the files worked bc i didnt really know how to do it

Hey, hillclimb.FL! Welcome to the forums.

We are unable to see those posts as they are on your PC. Can you upload them to a support ticket please, you can find how to do this here:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Originally Posted by Popshot2020
my case number is 12065854. Please help me.

Thank you for the case number. We will get back to you via your support ticket as soon as possible.

Originally Posted by Breach229
all i did was google nvidia vulkan driver download and put my graphics card in and downloaded the driver along with geforce experiance and boom that was it. no issues now. happy gaming yall. hope it helps.

I'm glad to hear this fixed the error for you, Breach229!

Originally Posted by ALIREZA.2002
Same problem.
I updated all drivers , and I verified the game 3 times , still not launching.

Have you tried reinstalling the game since updating the drivers?

I'm very sorry about that, ALIREZA.2002. Please make sure you have the latest version of Windows installed as well, since I've seen a few players mention that updating their operating system resolved this error for them. Following that, I'd recommend sending us your MsInfo and DxDiag files, so we can look into this further with you. Please feel free to upload them to a support ticket, then share your reference number with us here.

Originally Posted by ALIREZA.2002
I updated my window , not working again . I have amd readon hd 5570 is that error appears cuz of my graphic card?

We are aware of the issues currently affecting players with AMD GPUs on Windows 7.

While we will not be able to support these systems during the Technical Test, we're hard at work on a fix which we hope to have in time for your next opportunity to play.

We apologize for the convenience, but can't wait to see you in the Hyper Scape soon!

ALIREZA.2002: Support doesn't have specifics, but our teams do hope to have this resolved in the future.

Hey orkaizer,

Thanks for reaching out to us!

I've moved your thread to the open beta section of the forums.

I'll forward your thread on to the Hyperscape team for investigation.

Hey lansallyes,

Can you confirm if your GPU driver is updated?

If you're still experiencing this issue, I'd recommend a clean installation of your graphics drivers to see if this helps.

Hey Deadtrooper301,

Thanks for reaching out and reporting this to us.

This issue is under investigation from the team.

In the meantime, please create a case on the support website here and submit your system files for investigation.

Please let us know the case number when you have created it.

Hey AC_TwoFing, thanks for sharing your case reference number here in the thread. I can see that a colleague of mine has recently emailed over some troubleshooting steps for you to run through. If issues persist after all of those steps are done, please add fresh MSINFO and DXDIAG files to your case for further investigation.

If playing on a Windows 7 system with an AMD GPU, please refer to my colleague Viral's post above - we're working on a fix for these issues in a future Hyper Scape phase.

Thanks

For everyone still experiencing this issue -

'Your drivers are out of date' OR 'vkGetPhysicalDeviceMemoryProperties2'

Please make sure your GPU is supported at minimum spec and you have latest drivers.
Here are the system requirements for the game -
https://support.ubisoft.com/en-GB/fa...r-Hyper-Scape/

To help them with their investigation, please include in your posts -

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

The game team are aware of these issues and they are actively investigating them. Follow this link for updates -
https://trello.com/b/Y5tmaX2N/hyper-scape-known-issues

Thanks everyone.

Hey!
So we can look deeper into the cause of this, can you please contact our support team directly with copies of your DXDiag and MSInfo files.