Hi there,
Thanks for the report! Unfortunately in rare and specific cases like this we aren’t able to do much unless we have the log file from when this occurred. The errors that occurred should be logged there, but the file is cleared when you restart the game so it’s unlikely to give us any information now.
Unfortunately this isn’t possible currently, however if you send an e-mail to us at [email protected] we can notify you when we’re able to help you with this.
Moving this account issue to Customer Service. 
Our plan is to have a very distributed server set-up
Are you planning on a cloud-based virtual solution rather than the more rented bare-metal solution that Path of Exile is doing?
I'm not sure precisely how much information we wish to disclose about this; that decision would be above my paygrade.
When Last Epoch is officially launched in 2020, the game will support both online-only and offline-only characters.
The alpha is primarily client-side, and this will initially be true of our beta as well; multiplayer testing will be gradually ramped up over time. Nobody cares much about placeholder animations or a weapon's on hit sound effect being sub-par and needing to be replaced, but people are much less used to unfinished netcode. Multiplayer is the single thing with the biggest potential to ruin the game's reputation if it is released too early - which is why we decided it will transition gradually from internal testing, to Friends & Family testing, to community members under NDA, to everyone with beta access. We know people want multiplayer as soon as possible - but we also know that people want us to get it right. We're prioritizing the latter.
Our plan is to have a very distributed server set-up. It's too early for me to guarantee a specific number of data ...
Read moreJust to be clear it will be 35$ on the website and 35€ on steam then ? Does buying from the website will give a steam key ?
It would be $35 on our website. I can't currently confirm whether it would be €35 on Steam or mildly less expensive than that.
You will not be able to play Last Epoch without a Last Epoch account. When you buy the game through Steam, before you play for the first time, you will be asked to either register or log into a Last Epoch account. If you buy through our website, you will be able to link your Steam account to your Last Epoch account to play through Steam without needing to buy the game again. It isn't currently available, however you can expect a support article explaining how to do so here: https://support.lastepochgame.com/
We made a commitment at the time that those packs would never be sold again.
Our KickStarter campaign was a year ago.
Read moreWill the supporterpacks bought through steam be regional priced or do we have to pay 35€ if we life in the eu ?
I've checked and we likely won't have regional pricing, at least not initially.
If i buy the pack now, will I get the current pet + the new one?
No.
If the file was initially present but isn’t there now, it must have been removed by something. My first guess would be security software. Do you mind if I ask which ant-virus you’re using?
It could also help to know which .dll file the error says is missing.
Hi there,
This is a known bug and will be fixed with beta. In the meantime, if this happens you can open chat (press enter) and then close it (press Esc) to fix it.
Though importantly for your situation, currently you do have to sign in when you start the game, even though characters are offline. The plan is full offline long term but it isn’t ready yet.
That’s correct. You can also arrange to upgrade your pack to a new one that has Beta access, but that would involve “trading in” your Kickstarter pack. You can email [email protected] if that interests you. Thanks!
Hi all!
This is just a quick reminder that we will soon be replacing the current series of supporter packs. Once we have done this, it will not be possible to upgrade from a pack in the current series. If you would like to arrange either an upgrade or a payment plan with us, please e-mail [email protected].
We have posted more information on what changes and what doesn't change between series ...
Read more External link →
devtrackers.gg