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This week sees the release of this year's Halloween event! We are also getting ready for the biggest launch Old School has seen to date - full launch of mobile!
Read moreFirst and foremost, thank you to everyone that wished me well, made me laugh, and took the time to DM me with various gracious offers. I appreciate you all keeping me company. Im feeling better thanks to resting up, and I’m still quite amazed that I didn’t break anything (except the drivers windshield, if memory serves). My memory is pretty spotty of the event and the events that followed. I’ve been in touch with family and friends back home and I’m looking forward to sleeping in my bed.
Mod Gambit PMed me early yesterday and we exchanged discord info. We chatted for a bit. Later, Mod Nav wrote me asking me where I was staying. I figured someone was going to drop off merch since Gambit asked me if I preferred OS or RS3. Little did I know that Nav brought a crew along (My Airbnb hosts were quite surprised at what was happening). We all sat in the living room and chatted. Very nice lads and I’m super grateful for their visit alone. They went above and beyond and brought me a ...
Such a pleasure meeting you and we are all so glad to see you recovering well. Really looking forward to seeing you at Runefest 2019 <3
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This is the correct response.
Hi - please take a look at this page of the Support Centre: https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account
Hi there. It's Mod Noodles from Player Support here. Firstly, I just wanted to confirm that neither of these accounts were recovered via our appeal system. I've investigated both the accounts you mentioned and it looks like they were both accessed by the same hijacker, whom had access to the registered email on both of the accounts, as well as your game log in details. I can see that you've since recovered them and enabled the authenticator, which is great! Regarding next steps, I'd go ahead and check out the articles and mute appeal link u/Lazy_Inferno provided if you haven't already. Hopefully this provides some clarity on how your accounts were compromised!
Rawr XD
This is on the way for iOS, but it does need to make its way through the QA and release process, so it's not yet scheduled in for a specific release.
Hey,
Mod Neong here - I've just reviewed everything for you.
Straight up - a mistake was made on our end resulting in this not being removed from your account when you sent your appeal. Feedback has been provided.
I've sorted everything now for you, and your account now has an extra day of membership to help make up for the time you couldn't speak.
Neong
I mean I want to know where they got all this information jagex says they have on me?
Not from me directly via my email as that has been secure, I haven't mentally let jagex off the hook yet for having lost my data internally...
We didn't lose any info. The appeal came in with all the info we have mentioned, and was identified as the owner based on that info. I am unable to see how the info was compromised - there are many suggestions on this thread. Best advice is the that given on the Support Centre.
Your message is cryptic and includes my appeal for what info they had, there is no way they had my jag guardian answers or transaction IDs (my email was secure).
Then why was instant access given when a pin was pending, and why was my 2-factor ignored? What is the point of the 2-factor when it was bypassed instantly.
We did say in the inbox message they had credit card info and transaction IDs, I'm afraid, as well as a great deal of other information. It does look like you've had a serious amount of information compromised.
What is this? This is referencing the recovery I GAVE, not the hacking one.
"I've taken some time to look over your account and the course of events that occurred, I can confirm that any person to have submitted an appeal was able to provide us with information which included transaction ID’s, CC details, contact details and recovery answers.
Please note that the creation information for the account was also provided, including creation date, and furthermore the appeal was submitted from the same location as the creation location of the account. "
You need to check this again because it sounds like this was the recovery attempt that I used to secure the account giving these details, not the one that was from the hacker.
That inbox message explains the hijacking. TLDR is that the hijacker had a host of strong info (enough to say that they were the original owner of the account...), and that was the basis of them gaining control of the account. No smackdown...just what has happened, plain and simple
Hi - you have, Player Support sent you a message to your message centre on 6th July at 14:24 UK time, though i can see you've not read it yet. That explains what has happened. Thanks