Old School Runescape Dev Tracker

This is the correct response.

Hi - please take a look at this page of the Support Centre: https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account

Hi there. It's Mod Noodles from Player Support here. Firstly, I just wanted to confirm that neither of these accounts were recovered via our appeal system. I've investigated both the accounts you mentioned and it looks like they were both accessed by the same hijacker, whom had access to the registered email on both of the accounts, as well as your game log in details. I can see that you've since recovered them and enabled the authenticator, which is great! Regarding next steps, I'd go ahead and check out the articles and mute appeal link u/Lazy_Inferno provided if you haven't already. Hopefully this provides some clarity on how your accounts were compromised!

Rawr XD

This is on the way for iOS, but it does need to make its way through the QA and release process, so it's not yet scheduled in for a specific release.

Hey,

Mod Neong here - I've just reviewed everything for you.

Straight up - a mistake was made on our end resulting in this not being removed from your account when you sent your appeal. Feedback has been provided.

I've sorted everything now for you, and your account now has an extra day of membership to help make up for the time you couldn't speak.

Neong

We didn't lose any info. The appeal came in with all the info we have mentioned, and was identified as the owner based on that info. I am unable to see how the info was compromised - there are many suggestions on this thread. Best advice is the that given on the Support Centre.

We did say in the inbox message they had credit card info and transaction IDs, I'm afraid, as well as a great deal of other information. It does look like you've had a serious amount of information compromised.

That inbox message explains the hijacking. TLDR is that the hijacker had a host of strong info (enough to say that they were the original owner of the account...), and that was the basis of them gaining control of the account. No smackdown...just what has happened, plain and simple

Hi - you have, Player Support sent you a message to your message centre on 6th July at 14:24 UK time, though i can see you've not read it yet. That explains what has happened. Thanks

normally i don't care for fashionscape but you look awesome

What Ayiza said - I love this

I had more faith in the players tbh, now I know better

good meme

Let me say a few things, as Director of Player Support here at Jagex. Personal attacks on any member of staff are not wanted, abhorrent and quite sad. Every staff member at Jagex does the best they are able. We have constraints, and work through these continually. I'm open to critique of support service and our infrastructure, but have no tolerance for the personal attacks which happen all too regularly. We talk of the integrity of the game - in my opinion that should extend to how employees are treated, and how employees treat players.

Whatever you may think of Infinity, I'm sad to see him go, and I've worked closely with him for many years. You have no idea of the time and commitment he has always put in, and the extent to which he has always sought to ensure that the whole community's needs and wants are at the forefront of what we do.

I'm expecting the usual vitriol, all I'd ask is that you bear in mind that behind every personal attack is a person doing t...

what does it do

As much as I can appreciate this, not everyone has the time to sit down and read through hundreds of comments in place of working on their projects. Personal twitter accounts work best for this