Connectivity Post-Mortem:
tl;dr: Our team worked throughout the Easter weekend and around the clock to resolve the server issues players were experiencing. We completely understand how frustrating this experience will have been especially given the huge amount of players eagerly anticipating the launch. We had enough server scaling capacity but our externally hosted database was seeing issues that only appeared at extreme loads.
We’re committed to full transparency with you. Today, just as we have been over the past year.
So we won’t give you the expected “server demand was too much for us”.
We were in fact debugging a complex issue with why some metric calls were bringing down our externally hosted database. We did not face this issue during the demo launch earlier this year.
Our database is used to hold onto everyone’s gear, legendaries, profile and progression.
Tech-heavy insight:
We managed ...
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