Just lost everything on my technomancer... Got kicked out of the game aswell, and cant get back in . Was on ps5 joining a random expedition.
Open setting, cross play off... And I did play demo
What exact time did this occur please? Was this in the last 40 minutes?
jsut logged in, chose my main char and got a "cant connect to the server" somthing like 2 secs later, but i did loose my weapons and armor and when ever i try to load my char the same happens, my other chars are completly fine.
What exact time did this occur please? Was this in the last 20 minutes?
Just lost it all, including everything I had in my stash. Level 30 Dav, on Xbox. This sucks bad. All my legendary, with good stacks
What exact time did this occur please? Was this in the last 20 minutes?
Full inventory wipe, was in a match made group running expeditions, Xbox x was kicked, can't access servers at all. Between 6 8 est yesterday lvl 30 trickster I did play the demo
What exact time did this occur please? Was this in the last 20 minutes?
Read moreFriends and I created alt's to try and recreate the bug to better try to avoid it, we successfully recreated the bug 4 times over 20 attempts. Friend also experienced the bug half way through the game leveling our mains.
Steps we took to recreate the bug:
- Alt's created and skipped through prologue to get gear faster.
- Joined on each other in rift town.
- Proceeded to start side-mission to save Shop Girl.
- At sign of auto save both non host players force a disconnect in our case alt-f4ing or force closing the application through task manager.
- Reconnect to host. (After this point if the player loaded in without any gear visible/character invisible we had a 100% success rate of recreating the inventory bug.)
- As soon as loading in force close the game again.
- Sign back in check gear.
We never successfully recreated the bug if the disconnected player loaded in and had their gear equipped or wasn't invi...
Thank you very much for all the help you and your friends have put into trying to help us understand this - Hearing even semi-reliable reproduction steps can and will help greatly in us being able to reproduce this issue!
If I could make a suggestion regarding the info?
I would add in there which platform the users are playing from. I believe all platforms are being affected by this issue, but if a data pull is requested you can sort the data by platform and see which platforms are more heavily affected.
Cheers!
Good point thank you - I still had my Steam analysis brain on.
So if I log on now, my entire inventory is gone including weapons and armor I have equipped?
No - there is only a risk of encountering a bug that would trigger the wipe. It is not guaranteed and it is not happening to everyone or consistently, which is what makes this difficult to identify and reproduce on our side.
Sorry i had a pseudo wipe and im not sure it helps, i spent something like 30 seconds joining a random lobby and came in with no gear, everything wiped, and then 15 seconds later all my gear got restored as it was. So i didnt lose anything but assuming it autosaved at that point in time i would be ass naked atm.
It was random join, with crossplay on, in the evening of EU.
Thanks for the info - that sounds like what should happen if there is a blip with the database being momentarily unavailable (e.g. the gear reappears). I don't believe it's related to this particular wipe issue we're seeing today, but any and all information is nonetheless helpful, so thank you!
So for clarity, it's safe to do multiplayer as long as you don't do so from the outriders camp?
The outriders camp appears to have a higher rate of this issue occurring, but I don't believe it's the only instance where it can occur.
2pm EST. Was in an expedition. Lost connection to host. When I returned to lobby my primary rifle was gone.
Was a Dev class. Was random. Crossplay was off at the time. I did play the Demo. Charcters name is Conner.
Was it just your primary rifle? Everything else remained intact?
Might need to add if the lobby was Open/Friends Only/Closed.
Thanks for pointing this out, have added it.
Is this affecting single player also? I haven't played in the last 2 days because I value my items
Single player appears to be at a lower risk than multiplayer, but it does not appear to be immune. The idea behind this thread is to continue to shed more light on this situation.
In order to prevent confusion, this gather thread will now be locked. A new info gathering sub-thread for fresh edge case reports has been setup on the new thread.
If you encounter the issue, please provide all requested details (see below), particularly the date, timestamp and timezone information.
NEWS UPDATE 13.04.24
Testing on our upcoming patch to address the inventory wipe issue is progressing well, so far.
Addressing this situation remains our highest priority and we hope to share more news soon.
We are also continuing to...
Do we need to do anything as far as the wiped character not being able to be played after the wipe? Sub a ticket? Or when this fix goes thru will we be able to play it again
At this point in time the inventory restorations will be automatic, no ticket submission required as we will be running a rule on our database to automatically identify any users who have been affected.
We may ask you to open a ticket with customer support if the automatic restoration isn't successful for you in particular.
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