Original Post — Direct link

Hello Support. I have this problem since noon and it is not solved, first I have blamed it on the servers but then I do not know where to blame it.

This morning I've been playing until lunchtime (Europe) and in the afternoon if that has given me the same problem but in the end has entered until I had to go out to run some errands at about 19:00 here, since then I get the famous message that I left in the title of the topic. 

I play for logistical issues from GeForce Now, and I have tried all possible solutions from the support chat from boot as administrator to reinstall the game, or Ubisoft Connect itself. The same support has told me that my game license is active (I bought it last January 14 in your store). 

I have tried to connect with the account of a friend who also has the game and it opens both in GeForce Now and Ubisoft Connect on the PC where I am. So it is a problem of servers, services or other yours, so I need a solution.

I have found on the GeForce Now (GFN) support forums that there are already other people with the same problem... https://www.nvidia.com/en-us/geforce/forums/gfn-tech-support/46/482579/rainbow-six-extraction-cant-be-launch/

Best regards, Peke.


almost 3 years ago - UbiMint - Direct link

Hi there, @PekenoSalta and @WifiDuMcdo!

Thanks for reaching out here about this, I'm happy to look into this for you. Were you both able to set up your Ubisoft and GeForce Now accounts before attempting to launch the game? To make sure of this, please check out this linked guide, and also try launching the Ubisoft Connect launcher and signing in to your Ubisoft account through GeForce Now. Let me know if you have any questions.

almost 3 years ago - Ubi_Plush - Direct link

@pekenosalta @WifiDuMcdo I appreciate you both updating us with the requested information. I have reported this issue to the game team, and, as you indicate @PekenoSalta , this has been reported by a number of players. The game team is now investigating the error message when launching via GeForce Now and will be looking deeper into the root cause. At this time, I do not have a workaround to provide.

Official updates will be posted to the News and Announcements thread regarding this issue. If a workaround is announced, I will post it here.

almost 3 years ago - Ubi-Mushy - Direct link

Hi all, thanks for updating this thread to let us know you're affected. I've passed your reports on to the team to help in their investigation. Please keep an eye on this thread for updates, and let me know if you run into any other issues.

almost 3 years ago - Ubi-Orion - Direct link

Hey there folks.

Thanks for your reports so far on this issue.

The team are aware of this issue and it's under active investigation with both ourselves and NVIDIA.

We do apologise for any inconvenience caused as a result of this whilst we're working on a resolution.

almost 3 years ago - Ubi-SpaceCats - Direct link

@holy-holydonkey Hi there, I do apologize for the frustration this has caused. As Ubi-Orion stated, this is something our teams are aware of and investigating.

When there is an update concerning this, it will be posted here on our News & Announcements page, as well as the game's Twitter.