Original Post — Direct link
I bought rainbow six siege a while back on steam but today I started it and uplay was asking for an activation key, when I originally activated it I assumed I wouldn't need the key again so I didn't store it anywhere and now uplay is asking for it again. So my question, is there a way to recover your activation code through an email or phone verification or something like that.

thanks
almost 7 years ago - Ubi-Rufus - Direct link
Hi there,

There isn't any key associated with your version of Siege. Instead the license is activated from Steam on to your Uplay account.

Could you please try verifying your game files in Steam then restarting both Uplay & Steam and running them both as administrator?
Please also make sure you're not using game share and haven't refunded Siege on Steam.
almost 7 years ago - Ubi-Rufus - Direct link
I verified the game cache and 3 files were missing (23gb) so I guess that could be the problem XD, and also the key I was talking about was when you buy rb6 on steam it gives you a key to type in uplay to link the accounts.
Yup that used to be the case in the past and still is with some older titles.

Newer games such as Siege, The Division, AC: Origins etc don't come with a key in Steam, instead the license is added to your Uplay account when you launch the game from Steam. You'll then always have to be linked to the same Uplay account you originally redeemed the game on.
almost 7 years ago - Ubi-Rufus - Direct link
problem solved, thanks for the help
No problem, thanks for letting us know it's resolved.
over 6 years ago - Ubi-Baron - Direct link
Hi SnowBlack92

You need to be logged into the Uplay account that you originally redeemed the game on when playing on PC, that doesn't seem to be the account you are posting from.

Thank you
over 6 years ago - Ubi-Shikallum - Direct link
Originally Posted by Silvxtti
I had bought siege on PS4 awhile ago, linked my Uplay account to it. I just recently bought it for PC but logged into the wrong uplay account and when i ran Siege on my PC i was lvl 1 and stuff. So i logged out of that account and ran it on my other uplay account but it says there is a problem authenticating ownership on this account now whenever i run siege on PC. Someone help me plz.
Hey,

You need to play Siege on the original account you redeemed it on. But to clarify, progress does not transfer from console to PC, so you will need to start from level 1 again.
over 5 years ago - UbiMorning - Direct link
Hello! There is no activation key for playing on the TTS. The TTS is automatically added to your account if you have access to R6S once the TTS is live.
about 5 years ago - Ubi-Baron - Direct link
Hi CaganMuhammed,

We can certainly pass your feedback around that on to the team.
about 5 years ago - Ubi-Woofer - Direct link
Originally Posted by rapraptor2006
i bought rainbow on my xbox and now on pc it is asking me for a activation code
Do you own the PC version of the game as well?

A purchase of the game on one platform does not entitle you to the game on every platform, just to clarify. Your progress is non-transferrable between platforms as well, as we do not support cross-platform functionalities in Rainbow Six Siege.
almost 5 years ago - Ubi-Woofer - Direct link
Originally Posted by Fang.Zulu
i cant find my cd key on steam library. how can i find it?
Hello Fang.Zulu, if you have recently purchased Rainbow Six Siege from Steam, you will not need an activation key for Uplay PC - the game will be automatically tied to your account when you first open the game.

If you are being asked for a key, it may be that you are signed into the incorrect Ubisoft Account, i.e. one where your license for Rainbow Six Siege is not tied. Please check this for me.

Originally Posted by LoliKhan
I've purchased the Siege on Steam and when launching Siege on GeForce Now, Uplay opens and asks for the activation key.
I've also created a Uplay account
BTW playing on MAC OS
When looking for your game in GeForce NOW, you should see a tile for the game in question with a tiny Steam icon in the bottom right corner - please try launching the game via that tile.
almost 5 years ago - Ubi-Houck - Direct link
Originally Posted by guest-Lq2BPWgn
Hello . I make 2 step activication to play ranked games but the game says that i dont. I have done this thing 5 times and each time the game says the same thing . Please help . Sorry for my english
Hello there!

We normally see this occur when a player activates the 2-step verification on the wrong account. Please check that when you go to setup the 2-step verification, you see the correct account details for the Ubisoft account your game is tied to.

If you need assistance with that, please do reach out to our team.

Thanks!
over 4 years ago - Ubi-Houck - Direct link
Hi everyone!

Sorry to hear you having issues with activating and launching your game.

Firstly, it's always good to empty the cache of Uplay PC if you are having any issues.

For those purchased on Epic, please make sure you have your country/region on both the Epic and Ubisoft accounts as the same. If this is not the case, please reach out to us.

As for Geforce Now, we are currently investigating the issue of being asked for a key when attempting to launch your game via Geforce Now. This is usually down to a regional incompatibility with the version on your account, to what is available via the Geforce service.

I am sorry for any inconvenience caused.
over 4 years ago - Ubi-Houck - Direct link
Hi Ullityxd!

Sorry to hear you being asked for a key. Have you tried empty the cache of Uplay PC?

If you still have issues, can you confirm where you purchased the game?

Thanks!
over 4 years ago - Ubi-Karl - Direct link
Originally Posted by Yo.GetClapped
Is there anyway that I could change the license? When I first launched the game I accidently put in an E-mail that was not mine. (I thought it was) and now when I go to launch the game it gives me multiple errors.
Hey Yo.GetClapped, thanks for reaching out and welcome to forums!

If you have by accident linked your Rainbow Six: Siege copy of the game to the wrong account, we can look at possibly transferring it over to another account for you.

To do this, we will need you to reach out to us via one of the following channels:

1. Support website by creating a ticket. Once done, you can advise your ticket number in this thread and we will review it.
2. Facebook
3. Twitter

Please note that you will be asked to provide proof of purchase, therefore depending on the platform you've activated it on, make sure you refer to the following steps:

1. Uplay PC
2. Steam
3. Epic

Originally Posted by Supr-_-
I recently changed the email account my Ubisoft is under and upon trying to launch siege from steam I was met with this activation key error, it shows my hours and stats on ubisoft but shows 2 copies of the game, I recently purchased another account for my brother to play on and reinstalled the game on my pc, could this be the error? Did I mess up my files?
Hey Supr-_-,

Thanks for reaching out and welcome to forums!

Can you advise us what is the exact error message you receive?
over 4 years ago - UBI-Froggard - Direct link
Originally Posted by urtrash999
I recently bought rainbow six siege on epic games and it does not show up on my ubisoft purchases and i did not get any sort of activation key for it.
Hey,

Have you downloaded and launched the game from the Epic launcher?
about 4 years ago - Ubi-Raziel - Direct link
Originally Posted by MohamedLafhaili
I bought r6 from epic games store and i can t find the activation code
Hello!

The game should automatically activate & link to your Ubisoft account, without any need for an activation code.

Is it Uplay or Epic that is requesting a key, and have you been able to launch the game at all?

If the game doesn't seem to be activating, try launching both Uplay & Epic as administrator: https://support.ubi.com/faqs/000025662/

Thank you!
about 4 years ago - Ubi-Karl - Direct link
Hey BT-XPLAYER,

Thanks you for reaching out!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Turkish language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!
about 4 years ago - Ubi-Karl - Direct link
Hey polat159,

Thanks for reaching out and welcome to forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after installation, you can do this via the following:-

- In Uplay, click on Games tab at the top of the window
- On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
- Click on this arrow to make a drop-down menu appear, then click on Verify files

When this has been completed, try launching the game again.

In terms of 'Epic Games Service is Unavailable' message, I would recommend to try launching your game via Uplay PC launcher instead, and see whether that helps.

Keep us updated and should you have any questions, let us know!
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by KesO_kEsOO0
Hi i recently bought rainbow six siege from steam and when i opened the game it asked me for a activating code..And i didnt get any activating code when i bought the game. And ive done everything and it still dosent work and i when i go to game properties it dosent show any CD code or anything....Should i just refund the game ? And yes ive updated my ubisoft launcher and it still dosent work. ;(((
Originally Posted by Lokk60hz
you need to add it to where you can get the key on chrome because i am on chromebook and it wont let me get the key when i have the game
Hey there folks.

A key shouldn't be required after purchasing and launching the game. Instead of being provided with a key the game should be applied to your Ubisoft account. If you're being prompted for a key or experiencing an authentication error it's usually because you're signed in on the wrong account. If you're not aware of any other accounts you own or if you suspect this isn't the issue in this case please reach out to our Support teams directly for further assistance. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!
about 4 years ago - Ubi-TheBerry - Direct link
Hello there guys,

Sorry to hear you're still having issues!

To correct this situation, I would like to suggest that you follow the steps below.

Firstly, please make sure you're launching Steam / Epic and Uplay with admin privileges, by following these steps : https://support.ubisoft.com/en-gb/faqs/000025662


Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam:

- Open Steam
- Right-click the affected game in your Steam library and select Properties from the drop-down
- Select the Local files tab and click the Verify integrity of game cache... button
- Steam will verify the game's files. This process may take several minutes
- Once the process is completed, the Check Window will automatically exit

Within Epic;
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Let us know if you have any further issues!
almost 4 years ago - Ubi-TheBerry - Direct link
Hey guys,

I've merged your similar threads here.

To resolve this, please try the following steps;

Steam

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps :

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Epic Games

Please complete all of the above steps, however when it comes to Verifying the Game files, please do so by instead following this guide.

Please let us know the outcome, thank you!