[2020] Error Code 3-0x0001000B (Servers are unreachable)

Hey Floop-Fima,

Can you please follow the PC connectivity troubleshooting guide to help improve your connection to our servers.

Thanks.

Hey folks,

If you're still experiencing this issue, can you confirm the ISP you're with?

Hey, J-XD!

Sorry to hear that you are experiencing connection issues. Did you complete these steps? Have you tried contacting your ISP?

Please double check that you have a static IP and are connected to the correct data centre. If you need additional assistance, please update case 10380931 and provide the following:

• Screenshot of the forwarded ports.
• Screenshot of the UPnP settings of the router.
• Screenshot of the trace route of your connection.

Thanks

Hey, ZygsztanEYEY!

Sorry to hear about your connection issues. If you are able to connect through mobile but not your home internet this would mean there is an issue with your home network, to troubleshoot this please try the steps here:

https://support.ubi.com/en-us/faqs/0...inbow-6-Siege/

If the issue continues after trying these steps, please contact your Internet Service Provider to see if there is any issues on their side. Also please get back in touch here if it is still happening after doing this.

Thank you.

Originally Posted by Davidov1208
Do the developers look at this forum?

Hey,

The developers do not look at the forums directly but we do pass information over to them.

This issue is under investigation.

In the meantime, please create a case on the support website so we can look into this for you.

Thanks.

Hey, I'm sorry to read you're experiencing connectivity issues.

We are not yet aware of any connectivity issues on our side with the most recent update, so it's best we begin with troubleshooting as normal.

First of all, here is the support article for your error: https://support.ubisoft.com/en-GB/faqs/000027319/

Are you able to play the game at all, or do you see this the moment you launch the game?

If you click on the settings icon at the top-right corner of the main menu, what is your data centre and NAT?

Originally Posted by SaviorAngel666
I tried all the methods you provided, the result is the same, I tried another modem, I get the same error, other games are running smoothly, I knew that I could connect without problems before the update came, I want you to solve this problem

I appreciate that you were able to connect beforehand, however there's no way of knowing why you're unable to connect without investigating further.

Could you please provide the answers to the above questions?

Thank you for letting me know what all you have tried, SaviorAngel666! I'm terribly sorry to hear that you're still receiving this error after all the steps you've gone through. Since the troubleshooting you've completed thus far hasn't helped, I'd suggest uploading a screenshot of your port forwarding configuration to the team at support.ubi.com. The team would be glad to look into this with you! Let me know your ticket number once it's been created.

LCSQC.MrHoovy, I'm sorry to hear that you're receiving this error also! You mentioned having opened two cases for this issue, can you please provide me the numbers for those cases? I'd like to look further into them. Thank you!

Hi HitMachineTR! My apologies for this error you've been receiving in Rainbow Six Siege. Please try verifying the game's files to see if that makes any differences with this error at all. This quick process makes sure that all the required files are properly installed for optimal performance! Afterward, if that does not resolve the issue, I'd suggest completing this connectivity troubleshooting guide.

You can upload a screenshot of your port forwarding configuration to our technical team if that guide does not help!

Hi Marce1714! Thank you for including the specific error you received in Rainbow Six Siege. This code means there was a problem connecting to our online services. With that being said, completing this troubleshooting guide in full will help to get this error resolved. If it doesn't, please contact our team at support.ubi.com. Thank you!

Hi Salvation95!
Looking into your case, I can see that you were able to get this resolved.
Has it still been working fine since then?

Hey Salvation95! I'm sorry to hear that you were having connection troubles in Rainbow Six Siege. Can you please let me know your case number? I'd be glad to make sure it's placed with the correct department for further investigation!

Hey Operators!

If you've not gone through the steps in our connectivity guide (Especially the part about port forwarding) can you please go through them.
If you've gone through the steps but are still having issues, can you please get in touch with our support team via live chat

Hi there, sorry you are experiencing these connection issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to contact us with further details of your network settings and an image showing these steps completer as advised at the bottom of the above FAQ.

Hello lasse311! I'm sorry to hear that you're receiving this error code in Rainbow Six Siege. Firstly, please try verifying the files for Siege in Steam. This ensures all the required files for the game are installed correctly, and I'd like to see if it helps with this error by chance. If it doesn't, I would suggest completing our connectivity guide in full. Doing so will optimize your connection to the game's online services and help resolve this error.

Please upload a screenshot of your port forwarding configuration to our team at support.ubi.com for further assistance if needed.

Hey UeS.RexLeSs,

Are you still receiving this error?

Hey everyone! I'm incredibly sorry to hear that you were all having trouble with this error in Rainbow Six Siege. If you're still receiving this code in-game at this time, please complete our connectivity troubleshooting guide in full. These steps will help optimize your connection to the game's online services and get this error resolved.

Our team at support.ubi.com would be glad to provide further assistance if needed. Thank you!

Hi MushromuZ! I'm sorry to hear that you're having trouble connecting in Rainbow Six Siege. Have you tried completing some connectivity troubleshooting? If not, please do so! This will help make sure nothing is blocking your connection to the game's online services and get this error resolved.

Hello everyone! I'm terribly sorry that you're all receiving this error. I appreciate you letting me know what troubleshooting you have completed on your own, and I'm sorry that our troubleshooting guides have not lessened the errors. I'd highly suggest creating a case at support.ubi.com for further assistance from our technical team. If live chat is currently unavailable for you, you should still be able to submit your case for the team to review and reply to as an email case. It'd be beneficial to complete web browser troubleshooting if you're receiving any errors when submitting your case. Thank you!

Hey XRgrid,

Are you still unable to connect to the game?

Thanks for the updates on this, folks.

Can anyone confirm if this issue is still persisting?

Glad to see this is resolved, SiriusBlackHawk.

Hi there, sorry you are experiencing these connection issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to contact us with further details of your network settings and an image showing these steps completer as advised at the bottom of the above FAQ.

Hello VicothC,

Sorry to hear that you were disconnected and thank you for sharing your video with us.

Can you please try all the troubleshooting steps listed in this article in order to prevent disconnections in the future? Many thanks and apologies for any inconvenience caused by this.

If you have any additional questions, please let us know.

Hey kaizer223456,

Thanks for reaching out to us and I am sorry to hear about the issue you're dealing with.

In order to resolve this, try completing steps outlined in our dedicated article for this particular error code.

Should the issue persist after completing all the steps, let us know!

Hey dvdsha11!

Thank you for reaching out to us and I am sorry to hear about the issue you're dealing with.

As it stands, I can confirm that our servers are running as intended, therefore in order to troubleshoot this, try completing steps outlined in the following article, and let us know if issue persists.

Hey dvdsha11!

I have replied to you in the following thread .

Hey Ela_For_Lyf,

Thank you for reaching out to us and I am sorry to hear about this.

I can confirm that our servers were running as intended, and no degradation occurred anytime recently.

I can fully appreciate that your internet service is working fine and you are able to access other things, however there may be a hiccup when contacting Rainbow Six: Siege servers, and therefore in order to improve that connection, try completing steps outlined in the following article, and let us know whether issue persists.

If you're still getting the same error, can you please set up a case on our support site and include a screenshot showing your ports forwarded as advised in the guides linked by Ubi-Karl.

Hi there, sorry you are experiencing this issue, our game team is aware of this and working to get this resolved.

In the meantime, could I suggest that you have attempted our connectivity troubleshooting steps as we have had reports that this resolved the issue for most players.

You may also wish to directly contact your internet service provider to see if they have made any recent changes to your service or line work in your area.

In the meantime, if you have any problems completing these steps or still experience these connection issues, please feel free to let us know.

Hi there, sorry you are experiencing these connection issue while playing your game. We are currently experiencing some issues on our EU servers and working to get this resolved as soon as possible, so if you play on these, it may be why you are experiencing these issues.

In the meantime could we also ask that you have attempted our connectivity troubleshooting steps as outlined here as we have had many players advising this has improved their connection to our services.

Hello everyone, I've merged a few threads together to keep posts about this error code all in one place.

This error code 3_0x0001000B means there is a problem with our servers. Usually you will see this while there is a outage, degradation or maintenance.

To check on our server status please use this link -
https://rainbow6.ubisoft.com/status/

If this is not the case, please try the following Siege connectivity steps for us, including port forwarding -
https://ubi.li/YPwnl

If you are still having issues after following all of our connectivity steps, can we ask you the following questions -

- When did you notice this first started affecting you?
- What region do you live in?
- What is you IP address if you know it?
- Who is your internet service provider?
- Are you using wired ethernet or WIFI?
- What kind of router do you use - make/model/serial no.?

Thank you.