[2022] sorry, it seems you tried to purchase this more than once, try again in a few moments

@sandman_mr Hello there.

Apologies for our delay in responding to you here.

As per our support article, we advise waiting 24 hours before attempting this purchase again. As the recommended time has passed, would you be able to tell us if you've been able to make this purchase?

If the problem persists, please let us know, and we'd be happy to investigate further.

Hey @Squawk-7500, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you've had with purchasing in-game content.

I've had a look at your account and it looks like you've managed to get this resolved, however should this not be the case or if you have any particular queries regarding your account, we will gladly take a closer review at it. Do mind though, as it's something that will involve discussing account related details, for such matters, it will be best if you get through to us via one of the following channels below:

1. Support website
2. Facebook: (https://en-gb.facebook.com/UbisoftSupport/)
3. Twitter

Hey ThrnPrincess, and thank you for contacting us about not being able to purchase R6 Credits. I am sorry that you have encountered this I appreciate the images that you have provided. I have moved this thread to our Player Support section so that one of our agents can look into this further with you. If you have not already, can you please ensure that your overlay is enabled? The site here is for disabling, but you can follow similar steps to re-enable the overlay. Additionally, if you have the game through Steam you can enable the overlay with the steps here.

Afterwards, please try running your game's launcher as administrator and then test the game again. However, please let us know if you are still unable to make a purchase.

Thanks for the update @thrnprincess, glad to see the credits were added to your game after a short delay.

If you have made multiple purchases of credits in the last few hours, your account may be delayed up to 24 hours, before you are allowed to make another purchase, as a security concern. Please wait a full 24 hours then get back to us if you are still having issues making further purchases, we will then need to check your account for recent transactions and currency used.

@n01_mmdsam Hey there, I'm sorry to hear you're also having issues receiving your credits. I can see that you have a case open with our Support website regarding this, and I advise you to await their reply, as they'll be able to help you further with this issue. Your patience and understanding is appreciated.

@johnnyblackhand Hey there! I'm sorry to hear that you're encountering these problems when trying to purchase credits in Rainbow Six Siege. At this point, I would advise that you wait 48 hours before attempting to purchase credits again. If after that, you're still having problems, please reach out to us privately via our Support Website with a further description of your issue, as well as screenshots of any receipts or statements. I do apologize for this inconvenience!

@babayaga1402 Hello there.

We're sorry to hear that you came across this issue when trying to place an order for credits.

Can you confirm if you've been able to wait 24 hours, before trying to purchase the credits again? During this time, no purchases should be attempted.

If you still have issues, please could you open a support ticket, and update it accordingly, so we can investigate on our side?

Many thanks.

Hello @CW-Prog thank you for your suggestion on the verification link.

The purchase can be prevented for several reasons, sometimes if a player is using a VPN that changes their address, if a player is using an unusual currency for their location, if a player has made several purchases from the store at once (usually over 5), or if your payment details have recently changed, to name a few causes of this.

If you would like to gett in touch with us so we can check your account and purchase history, please contact us on this link >> https://www.ubisoft.com/help/contact

Hey @CH2PO ,

The Year 7 pass hasn't been available for purchase since March 28th.

The pass is designed to offer content throughout the year rather than all at once, so you will receive access to the Year 7 Operators earlier than they go up for sale in-game, but all 4 Ops aren't available as of right now.

If you could please clarify as to what content from the pass you're unable to access, we'd be happy to clarify if this is intended or not.

Or if you have no access to any elements of the pass and it hasn't been added to your account at all, please refer to the links in Ubi-Karl's post below to reach out us to directly so we can assist further with this.

Thank you!

Hey folks! Like previously mentioned in this thread, if the issue still persists for you even after 24 hours, please reach out to our Support Website, so that our appropriate team can have a look at this issue for you. Additionally, I'd recommend having a look at this article, to find out more about this error and why it may occur.

Hey there @Schleiereule_ and welcome to the Ubisoft Discussions!

I'm sorry to hear that you haven't received the credits you purchased on R6S. As I can see that you have already waited 24h for your order to appear, I'd recommend contacting my colleagues over at the Ubisoft Support. Here are the links you can use to contact them privately on whichever platform you prefer:

- Ubisoft Support website: https://support.ubisoft.com/en-gb/Cases/new
- Twitter: https://twitter.com/UbisoftSupport
- Facebook: https://www.facebook.com/UbisoftSupport/

Hey there @xTrusion.- and welcome to the Ubisoft Discussions!

I am sorry to hear that you came across this issue when trying to place an order in the in-game Store of Rainbow Six: Siege. We detected fraudulent activity and transactions on your account that may violate our Terms of Use and potentially compromise it. Due to these activities, your account has been blocked from making purchases.

Hey @Shinobu_Winter, thank you for reaching out! First, please be sure to wait 48 hours to confirm that the purchases aren't delayed. After 48 hours have passed, please take the time to confirm the following details:

Make sure the profile info for your Ubisoft account is completely filled in (full name, country, language, etc)
Disable any VPN that you are using
Confirm the geolocation on your Ubisoft account is correct
Confirm the geolocation on your Steam account is correct and matches your Ubisoft account
Make sure you have overlays enabled for both Ubisoft Connect and the Steam launcher
Tackle the troubleshooting steps in this FAQ article for good measure
Complete these connectivity troubleshooting steps as well
Manually clear the Ubisoft Connect client cache:
1. Close the Ubisoft Connect PC client
2. Open File Explorer by clicking the folder icon on your taskbar
3. Navigate to the cache folder of the Ubisoft Connect PC launcher
    a. Default location is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
4. Delete the contents of the folder, NOT the folder itself

Once those steps are all completed successfully, if your in-game purchases fail again, please login to our website and submit a new support case so that we can assist you further. To save time, please link to this discussion thread and attach your DxDiag and MSInfo files to be safe. After those have been received, an agent will be able to review everything and then follow up with you directly. Thank you!